Alex Quilici

You don't need to have an employee sitting in California.

They can be

somebody at home in Jamaica and be just as good at doing that customer support.

Well, so the really key thing for us is that we have a core development team.

We aren't outsourcing it 100%.

What we wanted to do was find support for tasks like maintenance or relatively simple tasks that don't require a really complicated skill set.

If you're fixing iPhone bugs, that's completely different than if you're building an iPhone UI from scratch.

You're building complicated data manipulations.

That's a different group.

So we contract out a lot of what I would say is the easier stuff.

And it was through our network.

We found someone who basically built a contracting firm in Asia who knows how to pull people together with the skills we want and has been able to staff up and down as we need.

It's amazing.

It's actually a person.

It's an individual who's one of our friends, one of our contacts.

No, it's we got lucky that we were looking for someone.

We found this guy to help us, to develop for us.

And he said, I have a whole network of people I can bring in.

And we just went from there.

What's that?