Allison Pugh

Yeah, they definitely used the word magic to describe what they saw of the effects of seeing patients or students. You know, people definitely would come up and describe it as magical. I think they use that word because we don't really understand it well. It's tied to this invisibility in that there's this really important...

Yeah, they definitely used the word magic to describe what they saw of the effects of seeing patients or students. You know, people definitely would come up and describe it as magical. I think they use that word because we don't really understand it well. It's tied to this invisibility in that there's this really important...

process that's happening underneath all these you know economic tasks that we value and this kind of underlying process shadowy you know opaque We don't understand it well. And that's why people use the word magic, because it feels like it just comes upon us as this great gift without really understanding what goes into it and what produces it.

process that's happening underneath all these you know economic tasks that we value and this kind of underlying process shadowy you know opaque We don't understand it well. And that's why people use the word magic, because it feels like it just comes upon us as this great gift without really understanding what goes into it and what produces it.

process that's happening underneath all these you know economic tasks that we value and this kind of underlying process shadowy you know opaque We don't understand it well. And that's why people use the word magic, because it feels like it just comes upon us as this great gift without really understanding what goes into it and what produces it.

Yeah. I mean, I've had that experience. And what I like about that example, actually, is that you're talking not just about, you know, the impact of one person seeing you, but also how we can create a kind of culture in which people are seeing others, that you're not the only person doing the seeing.

Yeah. I mean, I've had that experience. And what I like about that example, actually, is that you're talking not just about, you know, the impact of one person seeing you, but also how we can create a kind of culture in which people are seeing others, that you're not the only person doing the seeing.

Yeah. I mean, I've had that experience. And what I like about that example, actually, is that you're talking not just about, you know, the impact of one person seeing you, but also how we can create a kind of culture in which people are seeing others, that you're not the only person doing the seeing.

So it really, a warm, competent leader can make an enormous difference in part by catalyzing this kind of magic.

So it really, a warm, competent leader can make an enormous difference in part by catalyzing this kind of magic.

So it really, a warm, competent leader can make an enormous difference in part by catalyzing this kind of magic.

Yes, I love that study. I think it's so well done. What they did was they had pairs of people who don't actually know each other tell stories to each other. And then they measured, I guess they had, you know, kind of... wires attached to them while they did this, but they measured the emotional arousal of the storyteller and the story listener.

Yes, I love that study. I think it's so well done. What they did was they had pairs of people who don't actually know each other tell stories to each other. And then they measured, I guess they had, you know, kind of... wires attached to them while they did this, but they measured the emotional arousal of the storyteller and the story listener.

Yes, I love that study. I think it's so well done. What they did was they had pairs of people who don't actually know each other tell stories to each other. And then they measured, I guess they had, you know, kind of... wires attached to them while they did this, but they measured the emotional arousal of the storyteller and the story listener.

And they found that when the listener conveyed that they heard and understood the other person, and you can imagine that's through nods or facial expressions or encouraging noises. The storytellers actually noticeably benefited. They felt calmer. Their emotional arousal decreased. And the more their listeners conveyed this kind of affiliation, the stronger the impact.

And they found that when the listener conveyed that they heard and understood the other person, and you can imagine that's through nods or facial expressions or encouraging noises. The storytellers actually noticeably benefited. They felt calmer. Their emotional arousal decreased. And the more their listeners conveyed this kind of affiliation, the stronger the impact.

And they found that when the listener conveyed that they heard and understood the other person, and you can imagine that's through nods or facial expressions or encouraging noises. The storytellers actually noticeably benefited. They felt calmer. Their emotional arousal decreased. And the more their listeners conveyed this kind of affiliation, the stronger the impact.

And meanwhile, it also had an impact on the listeners. So the more the listeners were allied in this way, you know, nods, facial expressions, encouraging noises, et cetera, the more they experienced increased arousal.

And meanwhile, it also had an impact on the listeners. So the more the listeners were allied in this way, you know, nods, facial expressions, encouraging noises, et cetera, the more they experienced increased arousal.

And meanwhile, it also had an impact on the listeners. So the more the listeners were allied in this way, you know, nods, facial expressions, encouraging noises, et cetera, the more they experienced increased arousal.