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Amanda Eisel

👤 Person
164 total appearances

Appearances Over Time

Podcast Appearances

McKinsey on Healthcare
Unlocking the power of price transparency data

Part of that is creating incentives for a healthcare consumer to do that.

McKinsey on Healthcare
Unlocking the power of price transparency data

And as you and I have talked about before, that's particularly tricky in healthcare because you have these other layers of incentives and insurance and deductibles and co-deductibles and

McKinsey on Healthcare
Unlocking the power of price transparency data

It just adds to more of a, you know, higher bar and higher burden to think about how do we drive that consumer engagement so that they use the data.

McKinsey on Healthcare
Unlocking the power of price transparency data

So that, you know, circular answer a little bit to your question, but that's if we can't crack that problem, then it won't be useful.

McKinsey on Healthcare
Unlocking the power of price transparency data

But I'm confident there's, you know, ways that we can get there.

McKinsey on Healthcare
Unlocking the power of price transparency data

That's true.

McKinsey on Healthcare
Unlocking the power of price transparency data

And I think there's also a really interesting dynamic that we all need to think about, which is the dynamic of trust.

McKinsey on Healthcare
Unlocking the power of price transparency data

So I remember talking to somebody in a focus group talking about these tools, and her answer was,

McKinsey on Healthcare
Unlocking the power of price transparency data

yeah, but even if that data wasn't available or was available to me, why would I trust my payer that they were actually trying to steer me in the right direction?

McKinsey on Healthcare
Unlocking the power of price transparency data

Why would I trust that the provider was actually looking holistically at where I could go and not just within that office?

McKinsey on Healthcare
Unlocking the power of price transparency data

And so those are some of the, you know, there's always these questions with technology that you say, well, the technology is already there to solve it.

McKinsey on Healthcare
Unlocking the power of price transparency data

It's a broader set of dynamics that

McKinsey on Healthcare
Unlocking the power of price transparency data

that as we think about evolving solutions, how are we going to solve for that?

McKinsey on Healthcare
Unlocking the power of price transparency data

I think it stretches the duration to us seeing the impact.

McKinsey on Healthcare
Unlocking the power of price transparency data

I am, call me a bull, call me an optimist.

McKinsey on Healthcare
Unlocking the power of price transparency data

I think over time we will fight through those barriers, but I do think it just, it makes it a little bit harder.

McKinsey on Healthcare
Unlocking the power of price transparency data

And I always,

McKinsey on Healthcare
Unlocking the power of price transparency data

It's funny, I've run into a couple of people, you know, even people like six months after this data was out was like, okay, well, that's it.

McKinsey on Healthcare
Unlocking the power of price transparency data

I'm just going to call it.

McKinsey on Healthcare
Unlocking the power of price transparency data

This isn't going to be useful.