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Amit Kothari

๐Ÿ‘ค Speaker
231 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So if you say that, we say, no thanks.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

You're not even using it, right?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So we look back in Mixpanel and say, is this person actually logging in every day?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

You know, are they actually using this?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

And are they inviting eight coworkers into it, right?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Based on the seriousness of their business running on our system, we're testing that.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

It's money, but I'm just ignoring it.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

It's as if it never happened.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

You're just pretending.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Absolutely.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Like we reinvented the whole company.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So why not just shut it down?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Well, the brand equity and the SEO and the rankings were already there.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

We just had to reskin things.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

And the basic idea, process management, is when I spoke to you last, it's still the same idea.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

It's just done much better.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So if I was, for example, Slack, and I launched Slack poorly 10 years ago, I would relaunch the same idea, but just better.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

And that's really what we did.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

The idea hasn't changed.