Amit Kothari

Now, when you get to 15 people or 20 people, so that's when I say midsize company, as soon as you get to like that sort of range, 100 people, for example, it then becomes like a serious process issue.

Right.

Sure, but you'd be surprised at some of the sizes of companies.

There's been four enterprise customers that bought an AppSumo deal.

And they just said, I don't care about the AppSumo, just talk to my IT guy, we'll talk enterprise.

So it's funny, it's not just that kind of audience.

Yes, I agree with you.

You get bad apples, right?

Like 5% that are just looking for that.

Yeah, but that's who you're listening to.

Great question.

So how do you listen to the right people and the right feedback?

We try and map it back to two things, engagement and the value we deliver.

So if 10 people say the same thing that looks like it's a valuable business move on their part for us to run their systems, right?

we think, oh my God, that's actually a value.

We can do add-on cost, we can charge for that.

So we validate that.

The second thing is Mixpanel is used to measure engagement.

Like, do you actually log in or are you just saying, I want this feature?

If you build it, I'll use it.