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Amit Kothari

๐Ÿ‘ค Speaker
231 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Literally, they invented an add-on and said, can I pay you for it?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

just started happening in the last four days.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

One, for example, is live chat support in the app, right?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

The second is advanced features like webhooks and use of the API.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

The third is help me map my process into your system, which is kind of like a paid kind of onboarding call, if you will.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Imagine doing a demo, but you get paid for it.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Many people think we're time tracking, but there's many time tracking apps like Toggle and a whole bunch of others.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So we're going to integrate with them using Zapier.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

We do repeatable processes.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

We help you scale.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

And by the way, Nathan, you need to scale too, right?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So anything you're doing that needs to scale is a process.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

And by the way, a process is not a project.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

And to be honest, that language, that psychology, is what I wanted to test with these AppSumo people.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

If I just say to you, hey, this is a process tool, did you think it's a project management tool or not?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

It's so big because a project isn't a process, right?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

No, you're right.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

I mean, it's just a word.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

But when the value of the word is expressed, like you can scale this way, but you can't scale this way.