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Amit Kothari

๐Ÿ‘ค Speaker
231 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

In fact, for my old version, we have an overhang of a bunch of MRR that we are transitioning over to the new platform.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Again, you know, painfully because change and habits and stuff.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

No, it's nowhere near.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So, you know, well, I told you last time, which I think was like five, five, 10K type of MRR.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

That's what we're trying to, and some of them are starting fresh, which is awesome.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

you know, they start new.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So we don't have to transition them.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

But it's very painful.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

From what we get back in return, yes, it's a very small move.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

What do you get back in return?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Well, we get their opinions.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

We get the same bug report like five times.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

And we think, oh, yeah, that's a thing now.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So we get that in terms of how we do product roadmap.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

You have a great point.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

I would say 5% probably or less are bad apples in the sense that they're just out for a deal.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

The rest actually care about the value that they're getting from us.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

How do you know that?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Well, they're actually offered to pay for add-ons.