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Amit Kothari

๐Ÿ‘ค Speaker
231 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Let's back up.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So I'll tell you a very quick story, okay?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

I spent like a decade mapping flowcharts for processes and things like that in companies.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

And I thought making process documentation made me really successful.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Like, oh, wow, our process is documented, guys.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Clap your hands.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Well, you know what?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

No one looks at it.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

That's a problem we set out to solve, that how do you make it easy to follow a process for people doing it?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So we rebuilt the company in that vein.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

And now people are telling us, hey, look, you know, I actually work in Gmail.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

I work in Outlook.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Can I do my stuff there?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So now we're building plugins for Gmail and Outlook.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So we built it for that.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

You know, ugly, boring process software is well overdue.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So we want to bring this to everybody for small businesses.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

And we target medium sized companies ideally.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Um, and that's really the mission.