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Amit Kothari

๐Ÿ‘ค Speaker
231 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

we have kind of left that door open for a bunch of revenue down the road.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

In fact, many of them have upgraded.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

You know, we don't even have numbers.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Like literally, we launched a month ago.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So it's very unrepresentative right now.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Yeah, at least.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

It's between 2,000 and 3,000 signups just in the last two weeks.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

We're looking more at retention though.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So again, it's like an experiment to see like who logs back in every day.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Why do they log back in?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

You know, what have they done?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So the data we're collecting is actually the gold.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

It's actually the oil.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

It's not the revenue, right?

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

And that means we now tune our onboarding, our trials, our pricing, our features, everything to what is the value that we're delivering to the customer.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

We found something really strange.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

The first thing you do when you log in is change your logo, like your face and your organization logo.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Well, hold on.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Oh, okay.