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Amit Kothari

๐Ÿ‘ค Speaker
231 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Yeah, there is the cost issue, for sure.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

But then what we do is, you know... It's also a promise that's hard to make for life.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

We weigh up what we get in return.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

And in these early days, what we get is...

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

by far greater than the money because we saved like seven bucks.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Well, you know, we see them like free users.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

We have a freemium app.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

They just happen to be free with VIP benefits.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

Well, in terms of features, it's free users.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

It's not enterprise plan, so it's not like we have phone call support or anything like that.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

It's just like every other user, except you have more features.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So the cost base isn't that great for us, because you had to support them anyway, whether they were free or paid.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

I get you.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So it's great for validation and that's really it.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

And really, that's what we crucially needed at that time and at this time right now.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So what we're learning is one thing.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

But the other thing is add-ons.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So our pricing strategy actually has add-ons too.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

So we have in our pricing plan put together a bunch of add-ons.

SaaS Interviews with CEOs, Startups, Founders
1105 Should you develop every customer request?

And remember, above three users, you don't get anything.