Amy Chapman

And I'm like, okay, let's dig deeper into that. And they don't have the language to necessarily say what it is. And so it was this guy. He was a CEO, and he got a lot of –

heat from his hr about his tone and i was like what like nasal are you like too annoying like what what do you mean and he was like well i read all these books he read the the negotiator book on like chris voss that's the one you know i have he was on this show i'm short

heat from his hr about his tone and i was like what like nasal are you like too annoying like what what do you mean and he was like well i read all these books he read the the negotiator book on like chris voss that's the one you know i have he was on this show i'm short

heat from his hr about his tone and i was like what like nasal are you like too annoying like what what do you mean and he was like well i read all these books he read the the negotiator book on like chris voss that's the one you know i have he was on this show i'm short

Like all the people that were on the show, like all the things that have, here's your tips and tricks for the best this and how to be the master negotiator and confident voice and work well with this. But sometimes it comes across a little robotic.

Like all the people that were on the show, like all the things that have, here's your tips and tricks for the best this and how to be the master negotiator and confident voice and work well with this. But sometimes it comes across a little robotic.

Like all the people that were on the show, like all the things that have, here's your tips and tricks for the best this and how to be the master negotiator and confident voice and work well with this. But sometimes it comes across a little robotic.

If you're like, I am just reading the book and I'm doing every single thing that they're saying, but I'm not actually communicating with a human, that they're just doing that. And once he started telling me, this is what I'm doing and this is how I talk to people and this is what is it. And I went, Is this how you talk to them too? Like that? He was like, yeah, of course.

If you're like, I am just reading the book and I'm doing every single thing that they're saying, but I'm not actually communicating with a human, that they're just doing that. And once he started telling me, this is what I'm doing and this is how I talk to people and this is what is it. And I went, Is this how you talk to them too? Like that? He was like, yeah, of course.

If you're like, I am just reading the book and I'm doing every single thing that they're saying, but I'm not actually communicating with a human, that they're just doing that. And once he started telling me, this is what I'm doing and this is how I talk to people and this is what is it. And I went, Is this how you talk to them too? Like that? He was like, yeah, of course.

And they listen and da-da-da-da. I'm like, okay, let's stop for a second. What's your goal? What's your objective with the people? Well, I want them to like me. Great. Great place to start. So when we're talking about tone, it's like you're yelling at me like a dad. Like, you're just telling me what to do. You're my coach. And like, some people don't need that. They need more of a mentor.

And they listen and da-da-da-da. I'm like, okay, let's stop for a second. What's your goal? What's your objective with the people? Well, I want them to like me. Great. Great place to start. So when we're talking about tone, it's like you're yelling at me like a dad. Like, you're just telling me what to do. You're my coach. And like, some people don't need that. They need more of a mentor.

And they listen and da-da-da-da. I'm like, okay, let's stop for a second. What's your goal? What's your objective with the people? Well, I want them to like me. Great. Great place to start. So when we're talking about tone, it's like you're yelling at me like a dad. Like, you're just telling me what to do. You're my coach. And like, some people don't need that. They need more of a mentor.

So if I were to change that objective and say, like, I want you to mentor me a little bit, how would you now talk to me about that? And so then he backed off a little bit. He was like... Okay, well, let's see how I can help you. I'm like, there. Do you see how you did that? How you just took it back from that like aggressive forward telling you what to do, but like, no, how can I help you?

So if I were to change that objective and say, like, I want you to mentor me a little bit, how would you now talk to me about that? And so then he backed off a little bit. He was like... Okay, well, let's see how I can help you. I'm like, there. Do you see how you did that? How you just took it back from that like aggressive forward telling you what to do, but like, no, how can I help you?

So if I were to change that objective and say, like, I want you to mentor me a little bit, how would you now talk to me about that? And so then he backed off a little bit. He was like... Okay, well, let's see how I can help you. I'm like, there. Do you see how you did that? How you just took it back from that like aggressive forward telling you what to do, but like, no, how can I help you?

Like we bring it in in a different way. So for him, I was like, the tone is not necessarily the problem. It's your objective. in what it is. And once you have that clear objective of how you want them to perceive you, then it goes a different route and you have a different voice to them. So you have to think about it in a different way. Take that a few steps back, right?

Like we bring it in in a different way. So for him, I was like, the tone is not necessarily the problem. It's your objective. in what it is. And once you have that clear objective of how you want them to perceive you, then it goes a different route and you have a different voice to them. So you have to think about it in a different way. Take that a few steps back, right?

Like we bring it in in a different way. So for him, I was like, the tone is not necessarily the problem. It's your objective. in what it is. And once you have that clear objective of how you want them to perceive you, then it goes a different route and you have a different voice to them. So you have to think about it in a different way. Take that a few steps back, right?

And the books are wonderful, by the way.