Amy Farner

It's not simply your father's or your mother's old HR system with agents layered on top.

This is a

fundamentally new operating model for HR.

We're able to automate, streamline, personalize the work experience of employees, managers, leaders, and also HR professionals themselves.

So we truly believe that most organizations will operate with around a hundred interoperating agents

Each one of them is able to support the work that the organization is doing, informed by the company's context, their people, their skills, their business priorities.

It's a really exciting feature, but it's going to absolutely shift the way that HR is structured, how decisions are made and the work that HR is doing.

So first off, we think that based on research across nearly a thousand

HR organizations, there's going to be around a 30 to 50% reduction in total HR headcount based on this agentic future.

But that's not going to be uniformly distributed.

What we find is that there are roles that will be disproportionately impacted.

So for example, the HR service center, most HR organizations, that's currently the largest proportion of their HR workforce.

We think that's going to shrink by roughly 60%.

And it makes sense.

That's a role that's very right for agentic reinvention.

But meanwhile, on the other hand, HR business partners, those have always been a critical role in the advisory and strategic support of the business.

That population we think is actually going to grow proportional to the overall size of HR.

We don't think that very many roles in that particular area.

function will go away because they're actually going to become even more important.

So we absolutely think that there will be shifts in the headcount.