Andreas Welsch

Is it lower cost?

Is it increased customer satisfaction?

And then derived from that, what is the KPI tree?

What are the supporting KPIs underneath that would help us create more revenue, reduce costs, get higher customer satisfaction?

But the important thing is to tie it to a KPI that you can measure before and after so you can show the effect.

Not just happier employees, not just saving a minute on an email or two minutes or something.

That's nice.

But what I hear from a lot of CEOs is I cannot really measure the productivity gain or it doesn't translate into something else.

It's not hard dollars.

It's not, again, increased sales, reduced cost.

So look for those use cases, those scenarios where you can tie it to at least one of those two.

Those seem to be the more promising ones to measure the impact.

And again, build momentum and sustain momentum as you go along.

Yeah.

Look, we've had these aspirations of fewer clicks, happier employees for at least the last 10 years in the machine learning AI, Gen AI domain.

And they're good, yes.

Yes, we want happier employees.

Yes, we want fewer clicks and increased efficiency.

But unless you can really measure it, it gets really, really hard to argue why this is the right solution, the right product, the right feature, the right use case to pursue and to move forward with.

So hard dollars is what usually wins.