Anish Acharya

You talked about sort of customer support.

You talked about sort of customer support.

That's interesting.

That's interesting.

But the more interesting thing is why is support an isolated function?

But the more interesting thing is why is support an isolated function?

Let's go through it.

Let's go through it.

You typically have had sales, support, operations, and collections.

You typically have had sales, support, operations, and collections.

Who is the person that's really good at customer support, empathetic, they're a listener, they really understand the product well?

Who is the person that's really good at customer support, empathetic, they're a listener, they really understand the product well?

Who is really good at sales?

Who is really good at sales?

They're more of a yapper, they're a talker, they're high energy, they're very charismatic, they're good at the upsell, they're always in a good mood.

They're more of a yapper, they're a talker, they're high energy, they're very charismatic, they're good at the upsell, they're always in a good mood.

You've got these two different human archetypes for these two different roles.

You've got these two different human archetypes for these two different roles.

We've typically organized the enterprise around these two archetypes, right?

We've typically organized the enterprise around these two archetypes, right?