Anish Acharya

But now the models can be either of those people at any time.

But now the models can be either of those people at any time.

So the most sophisticated companies are starting to take support, sales, collections, operations, bundle them all together with one broad goal like CAC improvement.

So the most sophisticated companies are starting to take support, sales, collections, operations, bundle them all together with one broad goal like CAC improvement.

And I think that is going to be the 10x on productivity more than saying, hey, we're just going to take cost out of customer support.

And I think that is going to be the 10x on productivity more than saying, hey, we're just going to take cost out of customer support.

Sure.

Sure.

Well, the question is how do you define market, okay?

Well, the question is how do you define market, okay?

That is an important point, right?

That is an important point, right?

So I would argue that in many cases, what you're calling a market is actually an industry.

So I would argue that in many cases, what you're calling a market is actually an industry.

Let's look at legal.

Let's look at legal.

Many great companies have been funded, and there's still room for another dozen.

Many great companies have been funded, and there's still room for another dozen.

And I think the reason for that is legal is a $500 million, it's sort of infrastructure for capitalism.

And I think the reason for that is legal is a $500 million, it's sort of infrastructure for capitalism.