Annie Kelly

When your face is scanned, what happens?

Does it just go into this giant database that's then accessible for any retailer that has access to that technology?

Unless, of course, you're misidentified, which happened to some of the people that you met.

They experienced the rough end of this technology and they were all, as we've heard, asked to leave the shop.

It sounded like all of them were pretty surprised, but also pretty humiliated by that whole experience.

Tell us what happened to them next.

Yeah.

So presumably they would have been worried that their faces would have ended up on a database that meant the next time they went into any of the shops that use this technology, something similar could have happened.

And one of the other people you spoke to, Ian, he was, I mean, he kind of seemed to end up in a bit of a bureaucratic nightmare after this experience.

Can you tell me what happened to him?

It's just absolutely...

And who should be looking out for people like Ian?

So Jess, shopping is one way LFR is being used, but where else is it happening?

And we don't know if the supermarket shoplifting is declining because of this, but do we know if the police are actually successfully using this to catch criminals?

So how has it proved unreliable so far?

You mentioned it was way less reliable in differentiating the faces of people of colour, for example.

Coming up, is live facial recognition here to stay?

So whenever there's a story about surveillance, you know, you normally come across this line, well, if you've got nothing to hide, then there's nothing to worry about.

But having reported on this, do you feel that there is some concern around the fact it's being rolled out so quickly, maybe not with enough stops in place or enough consideration of how it really might be checked?

And, you know, reading your reporting, it really made me think that we've got ourselves to a place already where we are monitored all the time.