Aubrey Carter

So hit follow wherever you listen, or if you prefer this year to check us out on YouTube, we record on video most of these episodes.

So if you learn better visually, go and hit the subscribe button on our YouTube channel for All Ears English.

Exactly.

So we're putting this into a couple of buckets of things we might want to do.

And the first bucket today is acknowledging feelings.

Of course, it's not just for children, right?

All human beings need to have their feelings acknowledged.

Yeah, I understand that you're upset or I understand why you're upset, right?

Both would work.

Or I can see why you'd feel that way.

And we're using the you would, you'd.

I can see why you'd feel that way.

or it sounds like this is important to you.

Right.

So that, yeah, that appeals to the person's values and it kind of looks past their rage.

Right.

And I have a feeling if any of our listeners work in really probably anything like customer service or even retail, they may have been trained in some of this.

Right.

Especially nowadays to have these phrases to how to deescalate in a situation where a customer is really upset.

Yes.