Aubrey Carter
👤 SpeakerAppearances Over Time
Podcast Appearances
Okay.
So that's the first bucket.
The first bucket again was acknowledging feelings.
And then number two, what else should we do?
Or help me understand your point of view.
This feels very collaborative.
It feels quite peaceful when we say this.
So you're just encouraging them to share what's going on in their minds in that moment.
Yeah.
I don't think you could even say these phrases if you're also escalating.
Sometimes we mirror the person and we escalate in that same way.
I don't think you could even say these.
You know what I mean?
Yeah.
And in the meantime, let's hit number three, use softening statements.
So what does that mean, a softening statement, Aubrey?
Softening it.
And you could also soften by saying, I see your point.
Maybe we can find a solution together, okay?
So here we're moving the focus from blame to problem solving.