Aza Raskin

And technology, humane technology, must be in service of that.

Personalization feels great at the individual level because you're just getting what you want, what's tailored to you.

But that's not necessarily what's good for all of us because we're all getting different things.

It's very similar to the we're not just giving people what they want.

You're giving people what they can't help but look at.

And so when we go down that path, it creates a completely disintegrated society.

And this is actually another example of principle number two.

We must design systems that protect what we depend on because a shared understanding of reality is necessary for us to do absolutely everything else.

How you actually live up to this principle depends

can feel sort of abstract without an example.

And the person who's best at actually solving this is Audrey Tay, Taiwan's former Minister of Digital Affairs.

And a few years back, we talked to her about the tools that she was building that she used to bring people together, to knit people across the deep political divide, sort of bridge tech versus separating them.

So let's listen.

When we look at why people don't trust democracy, I always think of this very telling graph from the political scientists Martin Gillins and Benjamin Page.

It plots the average citizen's preferences versus what policies actually get passed.

And there's no correlation.

Everyday citizens' preferences makes no difference in the agenda of what government cares about.

But of course, there is a correlation for the preferences of what economic elites and special interest groups care about.

So of course, there's low trust in our institutions.

This is obviously a huge problem and one that deliberative polling seeks to address.