Ben Brock Johnson

Like on Facebook.

None of the corporations of the companies were on there.

And it was just like a fun thing to do with your friends.

And then the corporations went on there and it was like, oh, great.

Back around 2015, corporations like Uber were making Facebook pages, but they weren't responding to comments left by customers.

Their page was just filled with complaints and issues people were having, and nobody was responding to them.

So I was like, well, I'm going to respond then.

And so that's where it started.

Ben started to make videos narrating his Facebook exploits.

Over on Walmart's Facebook page, Gina is talking about how she went to the store in Arizona and saw several employees wearing BLM masks.

She used to love shopping at Walmart, but then they started supporting BLM.

She will no longer shop there.

While we're disappointed to see you go, we understand how you may feel strongly about bio latex manufacturing.

We hope you change your mind and shop at Walmart again.

As a customer service agent on Facebook, Ben's tone always comes off as, matter of fact, dutiful.

He's just getting the job done.

He's walking a line where we, his audience, can see he's kidding.

But the person he's trolling...

often can't.

What stood out to you on the company overview?