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Ben Clarke

๐Ÿ‘ค Speaker
197 total appearances

Appearances Over Time

Podcast Appearances

The Last Show with David Cooper
The Anatomy of Angry Online Comments

I mean, we could.

The Last Show with David Cooper
The Anatomy of Angry Online Comments

Yeah, definitely we could.

The Last Show with David Cooper
The Anatomy of Angry Online Comments

So the thing you mentioned actually with captures is interesting.

The Last Show with David Cooper
The Anatomy of Angry Online Comments

We've been experimenting with exactly that after this study where we found these results.

The Last Show with David Cooper
The Anatomy of Angry Online Comments

So we've designed a couple of experiments with some of our students of finding ways to slow people down in comments forums.

The Last Show with David Cooper
The Anatomy of Angry Online Comments

We've just constructed our own and done these kind of small-scale experimental studies.

The Last Show with David Cooper
The Anatomy of Angry Online Comments

And we've used captures in one of them to try to slow people down for this kind of duration of, yeah, maybe 10, 20 seconds.

The Last Show with David Cooper
The Anatomy of Angry Online Comments

kind of at the moment we're getting mixed results, right?

The Last Show with David Cooper
The Anatomy of Angry Online Comments

So it seems to get rid of the worst things, though it's difficult experimentally to induce hate for lots of reasons, including ethical ones.

The Last Show with David Cooper
The Anatomy of Angry Online Comments

But in terms of improving the comment quality, we don't see that right now.

The Last Show with David Cooper
The Anatomy of Angry Online Comments

I think the form is a big one, captures annoying people, and that sort of makes sense.

The Last Show with David Cooper
The Anatomy of Angry Online Comments

What you mentioned with Reddit is interesting.

The Last Show with David Cooper
The Anatomy of Angry Online Comments

I know they do that, and I think that that points to the fact that we could have

The Last Show with David Cooper
The Anatomy of Angry Online Comments

systems that slow people down and design digital spaces in that way.

The Last Show with David Cooper
The Anatomy of Angry Online Comments

But the thing that rubs up against that slightly is for many of these big social media organizations or media organizations like The Guardian, they want engagement, right?

The Last Show with David Cooper
The Anatomy of Angry Online Comments

And if people are slowed down, there's a risk that they lose people to their sites.

The Last Show with David Cooper
The Anatomy of Angry Online Comments

We have to think, what do we really want?

The Last Show with David Cooper
The Anatomy of Angry Online Comments

And I would assume, like the conversation we're having now, and like you've expressed, there are a lot of people out there which would actually rather have a productive conversation and have moments for pause, right?

The Last Show with David Cooper
The Anatomy of Angry Online Comments

That's a small cost to pay, maybe.