Ben Gabler

That's what it's about.

And I have a thing that I say at Rocket.

It's we all win or nobody wins.

And the talk I heard this morning that talks about profit sharing, I am implementing that at Rocket when I get home.

It is a phenomenal approach to taking care of your team because at the end of the day, that's the number one thing that matters the most.

Because without your team, once you scale, you are nothing.

The second big secret, customer-driven product development.

I think it was, I don't know who said it.

It slips my mind right now, but there's a famous quote.

If Henry Ford would have asked what you wanted as a customer, you would have said faster horses instead of a car.

So I agree with that to some extent.

People didn't know they needed Cloudflare Enterprise sitting in front of all of their WordPress sites, but they knew they needed fast and secure WordPress sites.

So once I solved that problem, I opened the door up for my customers to talk to us and tell us.

our biggest customer had a huge problem with clients going in and breaking their websites and blaming them for it.

So I built an activity log feature and he literally sent me a wall of text last week thanking me because a customer jumped down his throat for losing $50,000 and he proved it was their marketing guy that did it and he was off the hook.

So, you know, when it comes to actually, you know, listening and having a customer driven roadmap to some extent, you obviously have to leave room for innovation, R and D,

and your own things internally, but doing it with the right balance, you will set yourself apart from anybody.

I mean, a hosting company going from zero to a million in ARR with no marketing is just unheard of, but this is how we did it.

listen to the customers, and we're able to move faster than any of our competitors.

Activity logging feature at WP Engine, it'd take six to 12 months for them to even figure out what they want to build.