Ben Taylor

I mean, it's no different than marketing. You're just marketing to the business leaders in that case.

Yeah. I mean, that's the whole we're going back to customer experience. That's the whole idea of it. Right. Relevancy, relevancy, empathy, impact. I mean, those are the things that matter. And stop thinking about the things. Think about the why. Think about the feeling that people get when they engage with you.

Yeah. I mean, that's the whole we're going back to customer experience. That's the whole idea of it. Right. Relevancy, relevancy, empathy, impact. I mean, those are the things that matter. And stop thinking about the things. Think about the why. Think about the feeling that people get when they engage with you.

Yeah. I mean, that's the whole we're going back to customer experience. That's the whole idea of it. Right. Relevancy, relevancy, empathy, impact. I mean, those are the things that matter. And stop thinking about the things. Think about the why. Think about the feeling that people get when they engage with you.

And it will drive a lot better behavior for what folks are doing from a marketing sense.

And it will drive a lot better behavior for what folks are doing from a marketing sense.

And it will drive a lot better behavior for what folks are doing from a marketing sense.

Is it a big topic these days or AI? I didn't know.

Is it a big topic these days or AI? I didn't know.

Is it a big topic these days or AI? I didn't know.

I think we talk about it daily for that.

I think we talk about it daily for that.

I think we talk about it daily for that.

Yeah.

Yeah.

Yeah.

I think empathy needs to be part of AI, but I don't believe that AI can truly empathize. So the real risk there is I don't want people know they're talking to AI. If you have a chatbot, for example, they know you're talking to a chatbot. So empathy is not in language to me as much for AI as it is getting closer to understanding the problem that somebody has.

I think empathy needs to be part of AI, but I don't believe that AI can truly empathize. So the real risk there is I don't want people know they're talking to AI. If you have a chatbot, for example, they know you're talking to a chatbot. So empathy is not in language to me as much for AI as it is getting closer to understanding the problem that somebody has.

I think empathy needs to be part of AI, but I don't believe that AI can truly empathize. So the real risk there is I don't want people know they're talking to AI. If you have a chatbot, for example, they know you're talking to a chatbot. So empathy is not in language to me as much for AI as it is getting closer to understanding the problem that somebody has.

I don't care if you articulate that in a very kind of austere AI-driven way that you're very clear this is a generated response. Empathy is a layer below that veneer of conversation. engaging and having this interaction know and identify my problem. And that to me is empathetic by action, not by language. That's way more important.