Ben Taylor

My whole job is about not creating complexity where there doesn't need to be complexity, not creating a gap where there doesn't need to be a gap of understanding. Let's meet people. Let's reinforce it. Let's be consistent. And let's talk to them about what they care about. Again, none of these are like... novel, crazy concepts. It's just slow down and think about it day to day.

My whole job is about not creating complexity where there doesn't need to be complexity, not creating a gap where there doesn't need to be a gap of understanding. Let's meet people. Let's reinforce it. Let's be consistent. And let's talk to them about what they care about. Again, none of these are like... novel, crazy concepts. It's just slow down and think about it day to day.

My whole job is about not creating complexity where there doesn't need to be complexity, not creating a gap where there doesn't need to be a gap of understanding. Let's meet people. Let's reinforce it. Let's be consistent. And let's talk to them about what they care about. Again, none of these are like... novel, crazy concepts. It's just slow down and think about it day to day.

That one kills me. I use that with my team sometimes and I think they roll their eyes at me. Yeah, I say that, but it's true. Like if you don't have I get this a lot. We don't have time to plan. It's the same thing. It's like, OK, so you're just going to like meander aimlessly. Yeah, exactly. So, yeah, you're you're busy, but busy at what? Right.

That one kills me. I use that with my team sometimes and I think they roll their eyes at me. Yeah, I say that, but it's true. Like if you don't have I get this a lot. We don't have time to plan. It's the same thing. It's like, OK, so you're just going to like meander aimlessly. Yeah, exactly. So, yeah, you're you're busy, but busy at what? Right.

That one kills me. I use that with my team sometimes and I think they roll their eyes at me. Yeah, I say that, but it's true. Like if you don't have I get this a lot. We don't have time to plan. It's the same thing. It's like, OK, so you're just going to like meander aimlessly. Yeah, exactly. So, yeah, you're you're busy, but busy at what? Right.

Like spend a little time thinking about how the three hours you're devoting on the up front is going to impact the long term overall benefit of that.

Like spend a little time thinking about how the three hours you're devoting on the up front is going to impact the long term overall benefit of that.

Like spend a little time thinking about how the three hours you're devoting on the up front is going to impact the long term overall benefit of that.

What's the old kid deferred? I don't know where you put like you can have one lollipop four-year-old now or you can have like five of them.

What's the old kid deferred? I don't know where you put like you can have one lollipop four-year-old now or you can have like five of them.

What's the old kid deferred? I don't know where you put like you can have one lollipop four-year-old now or you can have like five of them.

we as adults are not any better at it and it's just in a different context it's like okay you can go put out your blog now or we can spend three hours and then you have you know maybe it's not a blog it's two and a half other things but you have to slow down to do it it's the same concept and that's the buy-in it's like

we as adults are not any better at it and it's just in a different context it's like okay you can go put out your blog now or we can spend three hours and then you have you know maybe it's not a blog it's two and a half other things but you have to slow down to do it it's the same concept and that's the buy-in it's like

we as adults are not any better at it and it's just in a different context it's like okay you can go put out your blog now or we can spend three hours and then you have you know maybe it's not a blog it's two and a half other things but you have to slow down to do it it's the same concept and that's the buy-in it's like

You're going to yield more over the long run, whether that's impact or happiness or whatever it is, by just slowing down and thinking about it and thinking truly what is going to have impact. What do people care about? I wish that customer experience hasn't become so defined as it is. TSIA is an organization.

You're going to yield more over the long run, whether that's impact or happiness or whatever it is, by just slowing down and thinking about it and thinking truly what is going to have impact. What do people care about? I wish that customer experience hasn't become so defined as it is. TSIA is an organization.

You're going to yield more over the long run, whether that's impact or happiness or whatever it is, by just slowing down and thinking about it and thinking truly what is going to have impact. What do people care about? I wish that customer experience hasn't become so defined as it is. TSIA is an organization.

Like I said at the beginning, loyalty program thing that has now over-rotated into very specific contact center and chat bots and wait times and loyalty cards and all that. it has lost its meaning. It has become so defined in certain senses that it has started to lose its meaning.

Like I said at the beginning, loyalty program thing that has now over-rotated into very specific contact center and chat bots and wait times and loyalty cards and all that. it has lost its meaning. It has become so defined in certain senses that it has started to lose its meaning.