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Benny Brooks

๐Ÿ‘ค Speaker
142 total appearances

Appearances Over Time

Podcast Appearances

Insights Unlocked
How TruStage's design team operationalized UX research

Oh, sure.

Insights Unlocked
How TruStage's design team operationalized UX research

So maybe I'll start with TruStage and then kind of talk about where we fit into it.

Insights Unlocked
How TruStage's design team operationalized UX research

So TruStage is a insurance and financial services mutual holding company.

Insights Unlocked
How TruStage's design team operationalized UX research

We're headquartered in Madison, Wisconsin.

Insights Unlocked
How TruStage's design team operationalized UX research

And our products really run the gamut between B2B, B2B2C, and also B2C.

Insights Unlocked
How TruStage's design team operationalized UX research

So we have three segments.

Insights Unlocked
How TruStage's design team operationalized UX research

We have our wealth segment, which is largely characterized by retirement solutions and annuities.

Insights Unlocked
How TruStage's design team operationalized UX research

We have our commercial segment, which has business protection products and lending protection products.

Insights Unlocked
How TruStage's design team operationalized UX research

And then we also have our individual segment, which is probably a little bit more understandable, which is auto home and life insurance.

Insights Unlocked
How TruStage's design team operationalized UX research

So with regard to TrueStage, we recently rebranded two years ago.

Insights Unlocked
How TruStage's design team operationalized UX research

So as part of a monumental single brand transformation product, we went from kind of like a house of brands under CUNA Mutual Group, and then we unified as one TrueStage.

Insights Unlocked
How TruStage's design team operationalized UX research

So

Insights Unlocked
How TruStage's design team operationalized UX research

Currently, we're kind of going to market as one true stage, but we're also internally trying to operate as one true stage.

Insights Unlocked
How TruStage's design team operationalized UX research

And that's where our team fits in.

Insights Unlocked
How TruStage's design team operationalized UX research

So I lead our enterprise-wide user experience and digital design practice, which includes design and research, right?

Insights Unlocked
How TruStage's design team operationalized UX research

So...

Insights Unlocked
How TruStage's design team operationalized UX research

From a user experience perspective and user research perspective, we're really kind of tasked with evolving from kind of like a historic resort of cabins into kind of like this new holistic modern hotel experience.

Insights Unlocked
How TruStage's design team operationalized UX research

Right.

Insights Unlocked
How TruStage's design team operationalized UX research

So specific to this conversation, we're really changing the way we do UX research.

Insights Unlocked
How TruStage's design team operationalized UX research

We came from a place in, you know, before the rebrand where we had kind of like separate research teams that the design team would engage with and partner with.

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