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Benny Brooks

๐Ÿ‘ค Speaker
142 total appearances

Appearances Over Time

Podcast Appearances

Insights Unlocked
How TruStage's design team operationalized UX research

We feel like that's a really good indicator.

Insights Unlocked
How TruStage's design team operationalized UX research

Yeah.

Insights Unlocked
How TruStage's design team operationalized UX research

And so I think, you know, and I'm more saying this for the audience than you, Natalie, as you remember, when we first started talking about this stuff, we were concerned that people were going to have concerns about research and how long it would take and all of that.

Insights Unlocked
How TruStage's design team operationalized UX research

So we started like anchoring around this goal of like optimizing time to insights.

Insights Unlocked
How TruStage's design team operationalized UX research

And that was a huge concern from the beginning.

Insights Unlocked
How TruStage's design team operationalized UX research

Right.

Insights Unlocked
How TruStage's design team operationalized UX research

But.

Insights Unlocked
How TruStage's design team operationalized UX research

as we started to show some success, we realized we got very little pushback.

Insights Unlocked
How TruStage's design team operationalized UX research

You know, like I'm lucky that like my boss and leader gives us a ton of latitude to do what we think is the right thing.

Insights Unlocked
How TruStage's design team operationalized UX research

And then when we were going out, you know, to our internal partners, we weren't getting as much, you know, pushback as we thought that we would.

Insights Unlocked
How TruStage's design team operationalized UX research

So then, like I had mentioned earlier, we pivoted to, you know, quality, consistency, all of that.

Insights Unlocked
How TruStage's design team operationalized UX research

So

Insights Unlocked
How TruStage's design team operationalized UX research

When we look back, it's just like a night and day difference from where we were like a year ago or a year plus ago, because most of our research support stories were simply trying to deliver the right prototype and, you know, for somebody else's research.

Insights Unlocked
How TruStage's design team operationalized UX research

And this is really like us needing to create a plan, articulate that plan and then, you know, deliver that plan.

Insights Unlocked
How TruStage's design team operationalized UX research

So I hope that answers your question.

Insights Unlocked
How TruStage's design team operationalized UX research

Well, it's huge.

Insights Unlocked
How TruStage's design team operationalized UX research

So the

Insights Unlocked
How TruStage's design team operationalized UX research

So, you know, as Benny mentioned earlier, when we've got a lot of research experience on the team.

Insights Unlocked
How TruStage's design team operationalized UX research

So we had a potluck before.

Insights Unlocked
How TruStage's design team operationalized UX research

Right.