Berber Jin

Yeah, so this is where things get a little bit dicey, right?

Because OpenAI used this method and while it made the chatbot experience very delightful for a lot of people, it also kind of fueled a new problem where the model is so ingratiating and keen to please that it can almost sound a little bit creepy or unrealistic, right?

Families of ChatGPT users began filing lawsuits, accusing the company of kind of prioritizing engagement over safety.

And the company in October said that hundreds of thousands of ChatGPT users each week were exhibiting possible signs of mental health emergencies related to psychosis or mania.

Yes, yes.

And it is a small minority of users when you look at their total user count, but hundreds of thousands of people are still... A lot of people.

A lot.

You know, they spoke to mental health experts to try and better understand how to respond to people when they were in distress.

And they also tweaked their training to make sure that these user feedback signals didn't become too powerful in influencing the development of future models.

Yeah, it was a little bit of a flop.

It was a little bit of a PR nightmare for OpenAI.

A lot of like ChatGPT's user base were not happy.

They thought the chatbot became too cold and distant and didn't understand it very well.

Exactly.

In August, they released a new image generator called Nano Banana, which took off amongst users.

and usage of their AI app called Gemini just skyrocketed.

It was almost like they had their own mini ChatGPT moment.

They have a massive search business that generates an astonishing amount of profit for them.

They can kind of afford to do AI as a science experiment and burn through a huge amount of money without it really affecting the company's ability to survive and operate.

Exactly.