Bernard Slowey

It's interesting because the hardest part actually came was Mark Benioff tweeted about it and posted on LinkedIn that we were live. And he got a lot of comments after his LinkedIn and his Twitter post. And I was literally like going in reading every comment. Every day I'd get up and have my morning coffee and I'd open it to see what new comments were.

It's interesting because the hardest part actually came was Mark Benioff tweeted about it and posted on LinkedIn that we were live. And he got a lot of comments after his LinkedIn and his Twitter post. And I was literally like going in reading every comment. Every day I'd get up and have my morning coffee and I'd open it to see what new comments were.

It's interesting because the hardest part actually came was Mark Benioff tweeted about it and posted on LinkedIn that we were live. And he got a lot of comments after his LinkedIn and his Twitter post. And I was literally like going in reading every comment. Every day I'd get up and have my morning coffee and I'd open it to see what new comments were.

Some of them are brutal. Some of them, I honestly, I didn't feel great about my Salesforce career that first day because we had a lot, like we have a very engaged community at Salesforce. Like we have our trailblazers, our MVP program. Like we are incredibly lucky, the engagement we have from our community. But with that, they'll tell you what they think. And I like that, right?

Some of them are brutal. Some of them, I honestly, I didn't feel great about my Salesforce career that first day because we had a lot, like we have a very engaged community at Salesforce. Like we have our trailblazers, our MVP program. Like we are incredibly lucky, the engagement we have from our community. But with that, they'll tell you what they think. And I like that, right?

Some of them are brutal. Some of them, I honestly, I didn't feel great about my Salesforce career that first day because we had a lot, like we have a very engaged community at Salesforce. Like we have our trailblazers, our MVP program. Like we are incredibly lucky, the engagement we have from our community. But with that, they'll tell you what they think. And I like that, right?

But there was times they were asking it questions and the answer coming back wasn't a great answer. Right. And, you know, there was I'll give you one example, which is like someone had put a screenshot underneath them. They asked a question about integration with a competitor product. And we kind of said something about the product and then had a link to that company's website, which is nice.

But there was times they were asking it questions and the answer coming back wasn't a great answer. Right. And, you know, there was I'll give you one example, which is like someone had put a screenshot underneath them. They asked a question about integration with a competitor product. And we kind of said something about the product and then had a link to that company's website, which is nice.

But there was times they were asking it questions and the answer coming back wasn't a great answer. Right. And, you know, there was I'll give you one example, which is like someone had put a screenshot underneath them. They asked a question about integration with a competitor product. And we kind of said something about the product and then had a link to that company's website, which is nice.

Not a great situation, right? I was like, okay, I'm definitely gone. This is the end of my career. And I'll just, this is like one of the learning moments of agents, by the way, is like, what we did then is you go into, we have something called agent builder, which is where your prompts live. So this is like, you teach agent force.

Not a great situation, right? I was like, okay, I'm definitely gone. This is the end of my career. And I'll just, this is like one of the learning moments of agents, by the way, is like, what we did then is you go into, we have something called agent builder, which is where your prompts live. So this is like, you teach agent force.

Not a great situation, right? I was like, okay, I'm definitely gone. This is the end of my career. And I'll just, this is like one of the learning moments of agents, by the way, is like, what we did then is you go into, we have something called agent builder, which is where your prompts live. So this is like, you teach agent force.

There's something called the global instructions, which is like a topic. where you teach agent force the world it lives in. So you tell it you're part of Salesforce, no code, right? It's all in natural language. And you tell it, I want you to speak in this voice and tone. These are the things I don't want you to speak about.

There's something called the global instructions, which is like a topic. where you teach agent force the world it lives in. So you tell it you're part of Salesforce, no code, right? It's all in natural language. And you tell it, I want you to speak in this voice and tone. These are the things I don't want you to speak about.

There's something called the global instructions, which is like a topic. where you teach agent force the world it lives in. So you tell it you're part of Salesforce, no code, right? It's all in natural language. And you tell it, I want you to speak in this voice and tone. These are the things I don't want you to speak about.

So you can set guardrails, like maybe you don't want it to ask questions on your CEO as an example. So you put all of this inside the global instruction. So when we saw that happen, we were like, oh, crap. Jumped into our global instructions and said, do not talk about our competitors and listed every competitor. Problem solved. Great.

So you can set guardrails, like maybe you don't want it to ask questions on your CEO as an example. So you put all of this inside the global instruction. So when we saw that happen, we were like, oh, crap. Jumped into our global instructions and said, do not talk about our competitors and listed every competitor. Problem solved. Great.

So you can set guardrails, like maybe you don't want it to ask questions on your CEO as an example. So you put all of this inside the global instruction. So when we saw that happen, we were like, oh, crap. Jumped into our global instructions and said, do not talk about our competitors and listed every competitor. Problem solved. Great.

The very next day, the very next day, we saw a case where someone asked, how do I integrate this competitor's product with Salesforce? We have great content on that. But what happened? AgentForce didn't answer, right? Because we'd given it this strict guardrails of what not to do. So this was the learning moment for us. We went back into AgentForce and we coached it.

The very next day, the very next day, we saw a case where someone asked, how do I integrate this competitor's product with Salesforce? We have great content on that. But what happened? AgentForce didn't answer, right? Because we'd given it this strict guardrails of what not to do. So this was the learning moment for us. We went back into AgentForce and we coached it.