Bernard Slowey

Yeah, it's interesting. So like if I reflect back to that, like I was so nervous and like I was so nervous, like I had major anxiety because this was like it's going to be available for people to use. And, you know, once people have access to something, they're going to tell you what they think about it. And so we went live. We started small, actually.

Yeah, it's interesting. So like if I reflect back to that, like I was so nervous and like I was so nervous, like I had major anxiety because this was like it's going to be available for people to use. And, you know, once people have access to something, they're going to tell you what they think about it. And so we went live. We started small, actually.

We went live to a cohort of authenticated customers. What I mean by that was a small percentage of customers who are logged into our help portal could see the experience. So they kind of saw like an ask agent force kind of on our documents. So We felt comfortable doing that because we wanted to see, well, how does it perform? How many people click on it?

We went live to a cohort of authenticated customers. What I mean by that was a small percentage of customers who are logged into our help portal could see the experience. So they kind of saw like an ask agent force kind of on our documents. So We felt comfortable doing that because we wanted to see, well, how does it perform? How many people click on it?

We went live to a cohort of authenticated customers. What I mean by that was a small percentage of customers who are logged into our help portal could see the experience. So they kind of saw like an ask agent force kind of on our documents. So We felt comfortable doing that because we wanted to see, well, how does it perform? How many people click on it?

Like all your classic... It's like a funnel, right? You're seeing who lands on your portal, out of that number, who engages with agent force, how much did agent force resolve, how many went through to the humans. So you had all of these metrics that we're measuring. And so we started pretty small, but then...

Like all your classic... It's like a funnel, right? You're seeing who lands on your portal, out of that number, who engages with agent force, how much did agent force resolve, how many went through to the humans. So you had all of these metrics that we're measuring. And so we started pretty small, but then...

Like all your classic... It's like a funnel, right? You're seeing who lands on your portal, out of that number, who engages with agent force, how much did agent force resolve, how many went through to the humans. So you had all of these metrics that we're measuring. And so we started pretty small, but then...

We actually, as we started to have reviews internally in Salesforce, we realized we were actually going too slow and that we just needed to get out there and open it up so that we could start to get feedback and learn.

We actually, as we started to have reviews internally in Salesforce, we realized we were actually going too slow and that we just needed to get out there and open it up so that we could start to get feedback and learn.

We actually, as we started to have reviews internally in Salesforce, we realized we were actually going too slow and that we just needed to get out there and open it up so that we could start to get feedback and learn.

I'm going to screw up this quote, but Reid Hoffman, who started LinkedIn, he has this great quote on like, you should never be happy with the first product you release, but you should release it. And so that was the mindset. I was like, it's not going to be perfect. it's going to be things that people aren't going to like.

I'm going to screw up this quote, but Reid Hoffman, who started LinkedIn, he has this great quote on like, you should never be happy with the first product you release, but you should release it. And so that was the mindset. I was like, it's not going to be perfect. it's going to be things that people aren't going to like.

I'm going to screw up this quote, but Reid Hoffman, who started LinkedIn, he has this great quote on like, you should never be happy with the first product you release, but you should release it. And so that was the mindset. I was like, it's not going to be perfect. it's going to be things that people aren't going to like.

But because it's out there and because it's live, we're going to quickly iterate and improve on them things versus if we keep it back here forever, we're probably going to be too slow. And so that was our mindset was like, it's good enough. It's not perfect and it will never be perfect, by the way. We're going to have to constantly keep iterating. It's good enough. Let's get it out there.

But because it's out there and because it's live, we're going to quickly iterate and improve on them things versus if we keep it back here forever, we're probably going to be too slow. And so that was our mindset was like, it's good enough. It's not perfect and it will never be perfect, by the way. We're going to have to constantly keep iterating. It's good enough. Let's get it out there.

But because it's out there and because it's live, we're going to quickly iterate and improve on them things versus if we keep it back here forever, we're probably going to be too slow. And so that was our mindset was like, it's good enough. It's not perfect and it will never be perfect, by the way. We're going to have to constantly keep iterating. It's good enough. Let's get it out there.

So then we exposed it to everybody. So anyone who goes to help.salesforce.com, you'll now see this beautiful full screen experience of agent force. You can access it. Anyone can access it. Whether you're logged in or not, you can go ask it a question and it will help you on a question related to Salesforce.

So then we exposed it to everybody. So anyone who goes to help.salesforce.com, you'll now see this beautiful full screen experience of agent force. You can access it. Anyone can access it. Whether you're logged in or not, you can go ask it a question and it will help you on a question related to Salesforce.

So then we exposed it to everybody. So anyone who goes to help.salesforce.com, you'll now see this beautiful full screen experience of agent force. You can access it. Anyone can access it. Whether you're logged in or not, you can go ask it a question and it will help you on a question related to Salesforce.