Bernard Slowey

Like I find in many companies, they have people that run functions and then like, it's like, oh, and also you should think about digital. Um, you know, and so, so that's the big thing for me is you have to have people that are invested in it. You know, I have a team of over a hundred people now that are working on like agent forces.

Like I find in many companies, they have people that run functions and then like, it's like, oh, and also you should think about digital. Um, you know, and so, so that's the big thing for me is you have to have people that are invested in it. You know, I have a team of over a hundred people now that are working on like agent forces.

One thing we work on, we have other things, but they're all waking up in the morning thinking, how do we improve the digital experience for our customers? Yeah. whether that's, you know, that's not just support motions. We also think about success motions, right? You've bought our product. How do we help you onboard?

One thing we work on, we have other things, but they're all waking up in the morning thinking, how do we improve the digital experience for our customers? Yeah. whether that's, you know, that's not just support motions. We also think about success motions, right? You've bought our product. How do we help you onboard?

One thing we work on, we have other things, but they're all waking up in the morning thinking, how do we improve the digital experience for our customers? Yeah. whether that's, you know, that's not just support motions. We also think about success motions, right? You've bought our product. How do we help you onboard?

How do we make sure that you're getting, you're getting the value from that product? So you renew, right? Like that's critical, like supports kind of that moment, something goes wrong and I need help, but we also need a great digital journey to help you on. And that's what my team 100% focuses on. And that's been a big learning in my career is like, you need people that that's their day job.

How do we make sure that you're getting, you're getting the value from that product? So you renew, right? Like that's critical, like supports kind of that moment, something goes wrong and I need help, but we also need a great digital journey to help you on. And that's what my team 100% focuses on. And that's been a big learning in my career is like, you need people that that's their day job.

How do we make sure that you're getting, you're getting the value from that product? So you renew, right? Like that's critical, like supports kind of that moment, something goes wrong and I need help, but we also need a great digital journey to help you on. And that's what my team 100% focuses on. And that's been a big learning in my career is like, you need people that that's their day job.

That's all they worry about.

That's all they worry about.

That's all they worry about.

Yeah. Yeah. No, it's funny. Like there's, there's a, there's a LinkedIn community now for digital success and there's like digital success webinars and like that didn't exist before. And a while ago, you know, and so so I get asked to attend these things and talk a little bit about my role and Salesforce.

Yeah. Yeah. No, it's funny. Like there's, there's a, there's a LinkedIn community now for digital success and there's like digital success webinars and like that didn't exist before. And a while ago, you know, and so so I get asked to attend these things and talk a little bit about my role and Salesforce.

Yeah. Yeah. No, it's funny. Like there's, there's a, there's a LinkedIn community now for digital success and there's like digital success webinars and like that didn't exist before. And a while ago, you know, and so so I get asked to attend these things and talk a little bit about my role and Salesforce.

That's where the unicorn thing came up, because I think I'm the only SVP that's on digital success, which made me made me laugh. But no, it's not. It's not something that unfortunately for a lot of companies, it's on top of someone's current job.

That's where the unicorn thing came up, because I think I'm the only SVP that's on digital success, which made me made me laugh. But no, it's not. It's not something that unfortunately for a lot of companies, it's on top of someone's current job.

That's where the unicorn thing came up, because I think I'm the only SVP that's on digital success, which made me made me laugh. But no, it's not. It's not something that unfortunately for a lot of companies, it's on top of someone's current job.

Yeah, I love that.

Yeah, I love that.

Yeah, I love that.