Bernard Slowey

Do we need to adjust our prompts? Because like we said earlier, it's an employee, right? And it's grown. It's getting better all the time. Like ours is far from perfect right now. It'll get better and better and better over time. So you've got to be thinking like that. It's not an old school, traditional software release, right? It's a digital employee and you got to be constantly refining it.

Do we need to adjust our prompts? Because like we said earlier, it's an employee, right? And it's grown. It's getting better all the time. Like ours is far from perfect right now. It'll get better and better and better over time. So you've got to be thinking like that. It's not an old school, traditional software release, right? It's a digital employee and you got to be constantly refining it.

Do we need to adjust our prompts? Because like we said earlier, it's an employee, right? And it's grown. It's getting better all the time. Like ours is far from perfect right now. It'll get better and better and better over time. So you've got to be thinking like that. It's not an old school, traditional software release, right? It's a digital employee and you got to be constantly refining it.

Every company in the world has this problem of they show their silos to their customers. You know, you have marketing that's all about lead gen and like, how are we driving the pipe, et cetera. And OK, now you have sales. We're going to create that. And we have a customer. Now you kind of have your post sales function support success and they tend to be siloed.

Every company in the world has this problem of they show their silos to their customers. You know, you have marketing that's all about lead gen and like, how are we driving the pipe, et cetera. And OK, now you have sales. We're going to create that. And we have a customer. Now you kind of have your post sales function support success and they tend to be siloed.

Every company in the world has this problem of they show their silos to their customers. You know, you have marketing that's all about lead gen and like, how are we driving the pipe, et cetera. And OK, now you have sales. We're going to create that. And we have a customer. Now you kind of have your post sales function support success and they tend to be siloed.

And suddenly you now have this agentic layer that goes across all of them. Right. And so like an example of that is like I see what companies that they struggle to pass the relevant information between the different departments. Like I'll give you a very simple example. Sometimes a success team doesn't have the relevant information of why the customer bought the product. What do I mean by that?

And suddenly you now have this agentic layer that goes across all of them. Right. And so like an example of that is like I see what companies that they struggle to pass the relevant information between the different departments. Like I'll give you a very simple example. Sometimes a success team doesn't have the relevant information of why the customer bought the product. What do I mean by that?

And suddenly you now have this agentic layer that goes across all of them. Right. And so like an example of that is like I see what companies that they struggle to pass the relevant information between the different departments. Like I'll give you a very simple example. Sometimes a success team doesn't have the relevant information of why the customer bought the product. What do I mean by that?

Sales sold it for a certain reason, right? They sat in a room and said, hey, you buy this product and it's going to give you this feature, it's going to give you this ROI. They sell and they're gone. I mean, I'm not, this is not Salesforce, by the way. I'm just saying this is what a lot of companies tend to think about it, right?

Sales sold it for a certain reason, right? They sat in a room and said, hey, you buy this product and it's going to give you this feature, it's going to give you this ROI. They sell and they're gone. I mean, I'm not, this is not Salesforce, by the way. I'm just saying this is what a lot of companies tend to think about it, right?

Sales sold it for a certain reason, right? They sat in a room and said, hey, you buy this product and it's going to give you this feature, it's going to give you this ROI. They sell and they're gone. I mean, I'm not, this is not Salesforce, by the way. I'm just saying this is what a lot of companies tend to think about it, right?

Yeah, yeah. Right. And then suddenly it's like customer customers. OK, like and so your success team needs that information. Right. So that they can now figure out how do I do a tailor on board for Lauren to make sure that she gets that value of why we sold it? right? Or why we marketed it originally, right?

Yeah, yeah. Right. And then suddenly it's like customer customers. OK, like and so your success team needs that information. Right. So that they can now figure out how do I do a tailor on board for Lauren to make sure that she gets that value of why we sold it? right? Or why we marketed it originally, right?

Yeah, yeah. Right. And then suddenly it's like customer customers. OK, like and so your success team needs that information. Right. So that they can now figure out how do I do a tailor on board for Lauren to make sure that she gets that value of why we sold it? right? Or why we marketed it originally, right?

And so now you have this agentic layer across the mall that's able to see all of this data. It's able to see what did marketing do? Why did we sell it? What was the business outcomes the customer said they wanted?

And so now you have this agentic layer across the mall that's able to see all of this data. It's able to see what did marketing do? Why did we sell it? What was the business outcomes the customer said they wanted?

And so now you have this agentic layer across the mall that's able to see all of this data. It's able to see what did marketing do? Why did we sell it? What was the business outcomes the customer said they wanted?

And now I can tailor, like we get really excited with agents is that today our agent's really about the support persona, but we're going to light up these other personas like a success manager, right? It would help you with your onboarding, right? It We're getting ready to launch voice, right? Which is pretty incredible.

And now I can tailor, like we get really excited with agents is that today our agent's really about the support persona, but we're going to light up these other personas like a success manager, right? It would help you with your onboarding, right? It We're getting ready to launch voice, right? Which is pretty incredible.