Bernard Slowey

And now I can tailor, like we get really excited with agents is that today our agent's really about the support persona, but we're going to light up these other personas like a success manager, right? It would help you with your onboarding, right? It We're getting ready to launch voice, right? Which is pretty incredible.

Our agent would ring you and say, hey, you know, I see you just signed up for Salesforce. I see you bought it for these reasons. I'm here to help you onboard. Let's schedule an onboarding session. You know, that's something today that not every customer might get because maybe they're a smaller customer or something like that.

Our agent would ring you and say, hey, you know, I see you just signed up for Salesforce. I see you bought it for these reasons. I'm here to help you onboard. Let's schedule an onboarding session. You know, that's something today that not every customer might get because maybe they're a smaller customer or something like that.

Our agent would ring you and say, hey, you know, I see you just signed up for Salesforce. I see you bought it for these reasons. I'm here to help you onboard. Let's schedule an onboarding session. You know, that's something today that not every customer might get because maybe they're a smaller customer or something like that.

So suddenly these agents give you this ability, this digital workforce to do all of that at huge scale.

So suddenly these agents give you this ability, this digital workforce to do all of that at huge scale.

So suddenly these agents give you this ability, this digital workforce to do all of that at huge scale.

Totally. And one of the conversations we've been having, Stephanie, is like, I think the danger with some companies is you could go create agents for all of them divisions. You can have a sales agent, a marketing agent, a support agent. And for us, we want to make sure in our customer's experience it's agent force, right? So it's one agent, but it might be behind it.

Totally. And one of the conversations we've been having, Stephanie, is like, I think the danger with some companies is you could go create agents for all of them divisions. You can have a sales agent, a marketing agent, a support agent. And for us, we want to make sure in our customer's experience it's agent force, right? So it's one agent, but it might be behind it.

Totally. And one of the conversations we've been having, Stephanie, is like, I think the danger with some companies is you could go create agents for all of them divisions. You can have a sales agent, a marketing agent, a support agent. And for us, we want to make sure in our customer's experience it's agent force, right? So it's one agent, but it might be behind it.

You have an army of agents that are skilled in certain things. You could have a renewal agent, a success agent, a sales agent, a support agent, but depending on what you ask it, it brings the relevant agent into the conversation. So for the customer, I'm just talking to agent force in my world, like companies will call it different things. I'm just talking to that company's agent.

You have an army of agents that are skilled in certain things. You could have a renewal agent, a success agent, a sales agent, a support agent, but depending on what you ask it, it brings the relevant agent into the conversation. So for the customer, I'm just talking to agent force in my world, like companies will call it different things. I'm just talking to that company's agent.

You have an army of agents that are skilled in certain things. You could have a renewal agent, a success agent, a sales agent, a support agent, but depending on what you ask it, it brings the relevant agent into the conversation. So for the customer, I'm just talking to agent force in my world, like companies will call it different things. I'm just talking to that company's agent.

I don't realize there's all these different agents behind it. So you suddenly Because what companies do today is they show their organizational seams. My example with this is portals. Companies will have a support portal. They'll have a sales portal. In Salesforce, we did it. And we're working to try and bring all of them together. The danger is you do that with agents as well.

I don't realize there's all these different agents behind it. So you suddenly Because what companies do today is they show their organizational seams. My example with this is portals. Companies will have a support portal. They'll have a sales portal. In Salesforce, we did it. And we're working to try and bring all of them together. The danger is you do that with agents as well.

I don't realize there's all these different agents behind it. So you suddenly Because what companies do today is they show their organizational seams. My example with this is portals. Companies will have a support portal. They'll have a sales portal. In Salesforce, we did it. And we're working to try and bring all of them together. The danger is you do that with agents as well.

You build all of these separate agents versus leveraging the capability that it can work across it all.

You build all of these separate agents versus leveraging the capability that it can work across it all.

You build all of these separate agents versus leveraging the capability that it can work across it all.

You can still have, so you still have like your, your subject matter expertise and your company should still build your sales agent, you know, and your support team should. But what you have with agent forces, we have this, this agent to agent transfer process. And so what it should do is based on the question Stephanie asks it.