Bernard Slowey

You can still have, so you still have like your, your subject matter expertise and your company should still build your sales agent, you know, and your support team should. But what you have with agent forces, we have this, this agent to agent transfer process. And so what it should do is based on the question Stephanie asks it.

You can still have, so you still have like your, your subject matter expertise and your company should still build your sales agent, you know, and your support team should. But what you have with agent forces, we have this, this agent to agent transfer process. And so what it should do is based on the question Stephanie asks it.

So let's say like you ask it, like maybe you have a licensing question or a pre-sales type question. In that scenario, agent force is able to recognize that question is related to this domain. I'm going to bring in this agent to answer that question. It's more about the technology, recognizing what the customer's intent is, and then bringing the relevant agent into that conversation.

So let's say like you ask it, like maybe you have a licensing question or a pre-sales type question. In that scenario, agent force is able to recognize that question is related to this domain. I'm going to bring in this agent to answer that question. It's more about the technology, recognizing what the customer's intent is, and then bringing the relevant agent into that conversation.

So let's say like you ask it, like maybe you have a licensing question or a pre-sales type question. In that scenario, agent force is able to recognize that question is related to this domain. I'm going to bring in this agent to answer that question. It's more about the technology, recognizing what the customer's intent is, and then bringing the relevant agent into that conversation.

problems. Coming back to, if we're using structured data and let's say you are a customer, right? And you're logged on, we're then able to start to use some of this information as well to know what we should come back with, right? Like maybe we can see, okay, Stephanie's day two with our product, right? She's, she's onboarding, right? We need to use our onboarding aids.

problems. Coming back to, if we're using structured data and let's say you are a customer, right? And you're logged on, we're then able to start to use some of this information as well to know what we should come back with, right? Like maybe we can see, okay, Stephanie's day two with our product, right? She's, she's onboarding, right? We need to use our onboarding aids.

problems. Coming back to, if we're using structured data and let's say you are a customer, right? And you're logged on, we're then able to start to use some of this information as well to know what we should come back with, right? Like maybe we can see, okay, Stephanie's day two with our product, right? She's, she's onboarding, right? We need to use our onboarding aids.

Like, so there's, there's ways we can use our structured data as well, like to help us and understand where you are in your journey and what you're trying to do.

Like, so there's, there's ways we can use our structured data as well, like to help us and understand where you are in your journey and what you're trying to do.

Like, so there's, there's ways we can use our structured data as well, like to help us and understand where you are in your journey and what you're trying to do.

Totally. And it knows who you are, Lauren. That's the most important. It knows who you are and it's tailored that experience based on who you are.

Totally. And it knows who you are, Lauren. That's the most important. It knows who you are and it's tailored that experience based on who you are.

Totally. And it knows who you are, Lauren. That's the most important. It knows who you are and it's tailored that experience based on who you are.

They probably do, but they just don't want you to cancel.

They probably do, but they just don't want you to cancel.

They probably do, but they just don't want you to cancel.

It's interesting. So one of the things, I'll come to your question in a minute, but just, I think one of the other things is this like fear of what to kind of do for my job, et cetera.

It's interesting. So one of the things, I'll come to your question in a minute, but just, I think one of the other things is this like fear of what to kind of do for my job, et cetera.

It's interesting. So one of the things, I'll come to your question in a minute, but just, I think one of the other things is this like fear of what to kind of do for my job, et cetera.