Bernard Slowey

And how can I use this for my customers?

And how can I use this for my customers?

And how can I use this for my customers?

Yeah, I think like people still trip up a little bit on like chatbots and agents and kind of what's the difference. And I think we've all had an experience with a chatbot on a company's website. And generally it tends to be a bad experience. Chatbots historically, like you had to define the logic that was in the chatbot. What I mean by that is you would write a dialogue.

Yeah, I think like people still trip up a little bit on like chatbots and agents and kind of what's the difference. And I think we've all had an experience with a chatbot on a company's website. And generally it tends to be a bad experience. Chatbots historically, like you had to define the logic that was in the chatbot. What I mean by that is you would write a dialogue.

Yeah, I think like people still trip up a little bit on like chatbots and agents and kind of what's the difference. And I think we've all had an experience with a chatbot on a company's website. And generally it tends to be a bad experience. Chatbots historically, like you had to define the logic that was in the chatbot. What I mean by that is you would write a dialogue.

You would literally say, if this, then that, if this, then that, if this, then that. And if you ask that specific question that that chatbot was trained on, it did an okay job. It had no emotion, no intelligence, just help with that thing. But if you went off script, if you asked it something that it wasn't trained on, it is a terrible experience, right? So now...

You would literally say, if this, then that, if this, then that, if this, then that. And if you ask that specific question that that chatbot was trained on, it did an okay job. It had no emotion, no intelligence, just help with that thing. But if you went off script, if you asked it something that it wasn't trained on, it is a terrible experience, right? So now...

You would literally say, if this, then that, if this, then that, if this, then that. And if you ask that specific question that that chatbot was trained on, it did an okay job. It had no emotion, no intelligence, just help with that thing. But if you went off script, if you asked it something that it wasn't trained on, it is a terrible experience, right? So now...

With these AI agents, something like ChatGPT is trained on the internet, right? So it's incredible the access it has. But what we do at Salesforce is we give you the capability to train agent force on your content corpus. So instead of me having to suddenly like write all of these dialogues, I can literally give this large learning model access to whatever content I want to give it access to.

With these AI agents, something like ChatGPT is trained on the internet, right? So it's incredible the access it has. But what we do at Salesforce is we give you the capability to train agent force on your content corpus. So instead of me having to suddenly like write all of these dialogues, I can literally give this large learning model access to whatever content I want to give it access to.

With these AI agents, something like ChatGPT is trained on the internet, right? So it's incredible the access it has. But what we do at Salesforce is we give you the capability to train agent force on your content corpus. So instead of me having to suddenly like write all of these dialogues, I can literally give this large learning model access to whatever content I want to give it access to.

And so now we can answer any question straight out of the gate related to that content. But where it gets much more powerful is that's called unstructured content. At Salesforce, we also have a lot of structured content. So a lot of information about our customers that's stored in something called our C360, right? So you start to use that structured content and you can personalize the experience.

And so now we can answer any question straight out of the gate related to that content. But where it gets much more powerful is that's called unstructured content. At Salesforce, we also have a lot of structured content. So a lot of information about our customers that's stored in something called our C360, right? So you start to use that structured content and you can personalize the experience.

And so now we can answer any question straight out of the gate related to that content. But where it gets much more powerful is that's called unstructured content. At Salesforce, we also have a lot of structured content. So a lot of information about our customers that's stored in something called our C360, right? So you start to use that structured content and you can personalize the experience.

I know who Lauren is. I know the product she bought. I know she just recently became a Trailhead Ranger. And so you can really personalize this into the agent experience while it's given answers. That's just something you could never, ever do before. You know, it's pretty incredible.

I know who Lauren is. I know the product she bought. I know she just recently became a Trailhead Ranger. And so you can really personalize this into the agent experience while it's given answers. That's just something you could never, ever do before. You know, it's pretty incredible.

I know who Lauren is. I know the product she bought. I know she just recently became a Trailhead Ranger. And so you can really personalize this into the agent experience while it's given answers. That's just something you could never, ever do before. You know, it's pretty incredible.

So today, like with our implementation of agent force, it's Q&A conversational. You ask it a question and it comes back with an answer. And that's kind of how most of us have experienced ChatGPT. But where we're moving to is the agent can actually do action on your behalf. And that's super powerful. So if you think about the example where you ask it, how do I reset a password, right?

So today, like with our implementation of agent force, it's Q&A conversational. You ask it a question and it comes back with an answer. And that's kind of how most of us have experienced ChatGPT. But where we're moving to is the agent can actually do action on your behalf. And that's super powerful. So if you think about the example where you ask it, how do I reset a password, right?