Bernard Slowey

And so even if I think back to that and where we are now just on this call, right, or I think about my son and he uses FaceTime to call home to my grandparents in Ireland, like it's just amazing the change in technology that we've seen in that timeframe, both in our personal lives and also in enterprise commercial. Yeah.

And so even if I think back to that and where we are now just on this call, right, or I think about my son and he uses FaceTime to call home to my grandparents in Ireland, like it's just amazing the change in technology that we've seen in that timeframe, both in our personal lives and also in enterprise commercial. Yeah.

Yeah, I think we have like these moments in time with technology, like every 20 years or something, there's just something that transforms it. Like if you think about the service industry, it started face to face. You had to walk into a physical store or whatever it was. And so you were limited in the hours of operation of that store. Right. Then we had tele service. Right.

Yeah, I think we have like these moments in time with technology, like every 20 years or something, there's just something that transforms it. Like if you think about the service industry, it started face to face. You had to walk into a physical store or whatever it was. And so you were limited in the hours of operation of that store. Right. Then we had tele service. Right.

Yeah, I think we have like these moments in time with technology, like every 20 years or something, there's just something that transforms it. Like if you think about the service industry, it started face to face. You had to walk into a physical store or whatever it was. And so you were limited in the hours of operation of that store. Right. Then we had tele service. Right.

All of a sudden you could phone someone. Right. And that was a big transformation in technology. Right. Seems kind of weird to think about that now, but it was. It meant people could be available longer hours. It wasn't just the opening hours of the store. Then we had the Internet. So then it all became very much self-service.

All of a sudden you could phone someone. Right. And that was a big transformation in technology. Right. Seems kind of weird to think about that now, but it was. It meant people could be available longer hours. It wasn't just the opening hours of the store. Then we had the Internet. So then it all became very much self-service.

All of a sudden you could phone someone. Right. And that was a big transformation in technology. Right. Seems kind of weird to think about that now, but it was. It meant people could be available longer hours. It wasn't just the opening hours of the store. Then we had the Internet. So then it all became very much self-service.

Every single company in the world has a portal that you can go to and try and find out something about their product. Everybody starts in Google. Everyone searches. They go to YouTube. They try and figure it out themselves, probably before they even come to you or come to your company.

Every single company in the world has a portal that you can go to and try and find out something about their product. Everybody starts in Google. Everyone searches. They go to YouTube. They try and figure it out themselves, probably before they even come to you or come to your company.

Every single company in the world has a portal that you can go to and try and find out something about their product. Everybody starts in Google. Everyone searches. They go to YouTube. They try and figure it out themselves, probably before they even come to you or come to your company.

And so now we have this moment in time, which like anyone who used ChatGPT, that first moment you used it, you kind of went, wow, you know, it's these moments in time where it just transforms technology. And so now you have this way, these agents that are going to enable you to have 24-7 availability. You know, it's always there. It's always available. It's trained on all of your content.

And so now we have this moment in time, which like anyone who used ChatGPT, that first moment you used it, you kind of went, wow, you know, it's these moments in time where it just transforms technology. And so now you have this way, these agents that are going to enable you to have 24-7 availability. You know, it's always there. It's always available. It's trained on all of your content.

And so now we have this moment in time, which like anyone who used ChatGPT, that first moment you used it, you kind of went, wow, you know, it's these moments in time where it just transforms technology. And so now you have this way, these agents that are going to enable you to have 24-7 availability. You know, it's always there. It's always available. It's trained on all of your content.

You don't have to like predefine these specific scenarios. It has access to everything that you want it to have access to. And it's incredibly accurate. And the other thing that's amazing is like today, a lot of our interactions are text-based, but voice is coming at us fast. You know, so you're going to be able to deal with these AI agents and it's not like a robocall.

You don't have to like predefine these specific scenarios. It has access to everything that you want it to have access to. And it's incredibly accurate. And the other thing that's amazing is like today, a lot of our interactions are text-based, but voice is coming at us fast. You know, so you're going to be able to deal with these AI agents and it's not like a robocall.

You don't have to like predefine these specific scenarios. It has access to everything that you want it to have access to. And it's incredibly accurate. And the other thing that's amazing is like today, a lot of our interactions are text-based, but voice is coming at us fast. You know, so you're going to be able to deal with these AI agents and it's not like a robocall.

It's actually, you know, natural human language. It feels very, very natural. So you think about that in the service injury space, it's like, I'm going to be talking to an agent that's going to be helping me solve my problem or to help guide me on onboarding, whatever that might be. So it's just, it's this transformational moment that I think every company is like, wow, how do I enable this?

It's actually, you know, natural human language. It feels very, very natural. So you think about that in the service injury space, it's like, I'm going to be talking to an agent that's going to be helping me solve my problem or to help guide me on onboarding, whatever that might be. So it's just, it's this transformational moment that I think every company is like, wow, how do I enable this?

It's actually, you know, natural human language. It feels very, very natural. So you think about that in the service injury space, it's like, I'm going to be talking to an agent that's going to be helping me solve my problem or to help guide me on onboarding, whatever that might be. So it's just, it's this transformational moment that I think every company is like, wow, how do I enable this?