Bernard Slowey

You're going to see a lot of companies going live with agent force over the next couple of months. A lot.

I'm very excited to be here. Thank you so much for having me.

I'm very excited to be here. Thank you so much for having me.

I'm very excited to be here. Thank you so much for having me.

I actually started as a tech support agent for AOL and worked my way up to project manager.

I actually started as a tech support agent for AOL and worked my way up to project manager.

I actually started as a tech support agent for AOL and worked my way up to project manager.

Yeah, yeah. I was a tech support agent part-time when I was in college. That was where I started.

Yeah, yeah. I was a tech support agent part-time when I was in college. That was where I started.

Yeah, yeah. I was a tech support agent part-time when I was in college. That was where I started.

Yeah, you made me feel old, by the way, when you said that, which kind of made me laugh. But it has been a while. Yeah, God, it's incredible change, actually, when I think back on it, because I started as I was in college and I needed a way to fund my college activities. I worked for AOL in the evenings and on weekends. And I used to be a support agent helping people set up AOL on their computers.

Yeah, you made me feel old, by the way, when you said that, which kind of made me laugh. But it has been a while. Yeah, God, it's incredible change, actually, when I think back on it, because I started as I was in college and I needed a way to fund my college activities. I worked for AOL in the evenings and on weekends. And I used to be a support agent helping people set up AOL on their computers.

Yeah, you made me feel old, by the way, when you said that, which kind of made me laugh. But it has been a while. Yeah, God, it's incredible change, actually, when I think back on it, because I started as I was in college and I needed a way to fund my college activities. I worked for AOL in the evenings and on weekends. And I used to be a support agent helping people set up AOL on their computers.

And even if I think back to that, like they had CDs to install and So now it's like even just thinking of a CD and trying to put it in. And it's just like at the time that was that was normal. Right. That's what everyone did. I mean, like the cloud didn't exist back then. Everything was mainframes. It was local.

And even if I think back to that, like they had CDs to install and So now it's like even just thinking of a CD and trying to put it in. And it's just like at the time that was that was normal. Right. That's what everyone did. I mean, like the cloud didn't exist back then. Everything was mainframes. It was local.

And even if I think back to that, like they had CDs to install and So now it's like even just thinking of a CD and trying to put it in. And it's just like at the time that was that was normal. Right. That's what everyone did. I mean, like the cloud didn't exist back then. Everything was mainframes. It was local.

And so, yeah, it was it was an interesting job because I would have people I couldn't see them. So now we're all used to video calls. That feels really normal to us. Like it was literally just me. talking to someone and then trying to describe their problem to me and me tried to describe steps for them to do.

And so, yeah, it was it was an interesting job because I would have people I couldn't see them. So now we're all used to video calls. That feels really normal to us. Like it was literally just me. talking to someone and then trying to describe their problem to me and me tried to describe steps for them to do.

And so, yeah, it was it was an interesting job because I would have people I couldn't see them. So now we're all used to video calls. That feels really normal to us. Like it was literally just me. talking to someone and then trying to describe their problem to me and me tried to describe steps for them to do.

And so even if I think back to that and where we are now just on this call, right, or I think about my son and he uses FaceTime to call home to my grandparents in Ireland, like it's just amazing the change in technology that we've seen in that timeframe, both in our personal lives and also in enterprise commercial. Yeah.