Bernard Slowey

When I say internal, what I mean by that is like maybe you have an agent beside your support rep that's helping your support rep, which is a great use case, right? But They're nervous to go external because they're worried about things like hallucinations or is it going to say something that like, oh, no, my company is going to be associated with this.

When I say internal, what I mean by that is like maybe you have an agent beside your support rep that's helping your support rep, which is a great use case, right? But They're nervous to go external because they're worried about things like hallucinations or is it going to say something that like, oh, no, my company is going to be associated with this.

And so that's one of the things I've really been helping companies and customers with is like I showcase what we did to say, hey, look, there's rules, there's guardrails you can put in place so that it only answers certain things. And so I definitely see people want to get into it, especially companies. But I do see an apprehension and nervousness on like what happens if it goes wrong?

And so that's one of the things I've really been helping companies and customers with is like I showcase what we did to say, hey, look, there's rules, there's guardrails you can put in place so that it only answers certain things. And so I definitely see people want to get into it, especially companies. But I do see an apprehension and nervousness on like what happens if it goes wrong?

And so that's one of the things I've really been helping companies and customers with is like I showcase what we did to say, hey, look, there's rules, there's guardrails you can put in place so that it only answers certain things. And so I definitely see people want to get into it, especially companies. But I do see an apprehension and nervousness on like what happens if it goes wrong?

And for us for that is like we have in Salesforce, it was a design principle for us was that agent force is backed by humans. And so if it can't solve, you easily go into the conversation with a human. It's actually pretty slick. Like agent force leaves the conversation. Lauren, the support engineer joins the conversation. She can see the history of the conversation with agent force.

And for us for that is like we have in Salesforce, it was a design principle for us was that agent force is backed by humans. And so if it can't solve, you easily go into the conversation with a human. It's actually pretty slick. Like agent force leaves the conversation. Lauren, the support engineer joins the conversation. She can see the history of the conversation with agent force.

And for us for that is like we have in Salesforce, it was a design principle for us was that agent force is backed by humans. And so if it can't solve, you easily go into the conversation with a human. It's actually pretty slick. Like agent force leaves the conversation. Lauren, the support engineer joins the conversation. She can see the history of the conversation with agent force.

She gets an AI summary of it. So she can quickly start with, okay, I'm going to continue on from here. And so I think that's an important design principle to help companies is it should always be backed by humans. Otherwise, you're going to dead end. You're going to dead end people and frustrate them.

She gets an AI summary of it. So she can quickly start with, okay, I'm going to continue on from here. And so I think that's an important design principle to help companies is it should always be backed by humans. Otherwise, you're going to dead end. You're going to dead end people and frustrate them.

She gets an AI summary of it. So she can quickly start with, okay, I'm going to continue on from here. And so I think that's an important design principle to help companies is it should always be backed by humans. Otherwise, you're going to dead end. You're going to dead end people and frustrate them.

I think it's the full spectrum, Stephanie, which is kind of what's amazing. Like if you're a small business company today, like you probably can't have like a support phone number, right? And like, you know, because you're not going to invest in that headcount. You've other things you need to be worrying about, right? And so suddenly you have the ability to have support, right?

I think it's the full spectrum, Stephanie, which is kind of what's amazing. Like if you're a small business company today, like you probably can't have like a support phone number, right? And like, you know, because you're not going to invest in that headcount. You've other things you need to be worrying about, right? And so suddenly you have the ability to have support, right?

I think it's the full spectrum, Stephanie, which is kind of what's amazing. Like if you're a small business company today, like you probably can't have like a support phone number, right? And like, you know, because you're not going to invest in that headcount. You've other things you need to be worrying about, right? And so suddenly you have the ability to have support, right?

You could have a digital agent on your website that's maybe answering some of your top questions from your FAQs. And if it can't answer, maybe it submits like an email a case where one of your humans can come back afterwards. But I think it goes all the way from like small SMB to massive enterprise. Now, obviously, the use cases are different than how enterprises are going to think about it.

You could have a digital agent on your website that's maybe answering some of your top questions from your FAQs. And if it can't answer, maybe it submits like an email a case where one of your humans can come back afterwards. But I think it goes all the way from like small SMB to massive enterprise. Now, obviously, the use cases are different than how enterprises are going to think about it.

You could have a digital agent on your website that's maybe answering some of your top questions from your FAQs. And if it can't answer, maybe it submits like an email a case where one of your humans can come back afterwards. But I think it goes all the way from like small SMB to massive enterprise. Now, obviously, the use cases are different than how enterprises are going to think about it.

But I actually think it helps give SMBs a leg up because suddenly now you have this digital workforce that you can leverage to help you go faster.

But I actually think it helps give SMBs a leg up because suddenly now you have this digital workforce that you can leverage to help you go faster.

But I actually think it helps give SMBs a leg up because suddenly now you have this digital workforce that you can leverage to help you go faster.