Bernard Slowey

Yeah, yeah, totally. It's crazy. Like it's, you know, it's often sometimes that you, you know, you have that advantage when you're new is that you can build around this technology that's there versus having legacy hold you back a little bit.

Yeah, yeah, totally. It's crazy. Like it's, you know, it's often sometimes that you, you know, you have that advantage when you're new is that you can build around this technology that's there versus having legacy hold you back a little bit.

Yeah, yeah, totally. It's crazy. Like it's, you know, it's often sometimes that you, you know, you have that advantage when you're new is that you can build around this technology that's there versus having legacy hold you back a little bit.

Totally agree.

Totally agree.

Totally agree.

Yeah, it's kind of crazy to think about. We have our big sales conference, Dreamforce, around September every year. And we had Dreamforce last year, which we pivoted to AgentForce as a company. AgentForce just kind of happened. As I said, this technology exploded. We were very lucky that we were working on an incredible product that could leverage that.

Yeah, it's kind of crazy to think about. We have our big sales conference, Dreamforce, around September every year. And we had Dreamforce last year, which we pivoted to AgentForce as a company. AgentForce just kind of happened. As I said, this technology exploded. We were very lucky that we were working on an incredible product that could leverage that.

Yeah, it's kind of crazy to think about. We have our big sales conference, Dreamforce, around September every year. And we had Dreamforce last year, which we pivoted to AgentForce as a company. AgentForce just kind of happened. As I said, this technology exploded. We were very lucky that we were working on an incredible product that could leverage that.

So our whole Dreamforce conference was pivoted to AgentForce. And I was kind of standing there, I was in that conference and I was like, wow, if anyone should be an amazing use case of this, it's what me and my team do because we're responsible for our help portal at Salesforce, which is where customers go when they get like 60 million visits a year.

So our whole Dreamforce conference was pivoted to AgentForce. And I was kind of standing there, I was in that conference and I was like, wow, if anyone should be an amazing use case of this, it's what me and my team do because we're responsible for our help portal at Salesforce, which is where customers go when they get like 60 million visits a year.

So our whole Dreamforce conference was pivoted to AgentForce. And I was kind of standing there, I was in that conference and I was like, wow, if anyone should be an amazing use case of this, it's what me and my team do because we're responsible for our help portal at Salesforce, which is where customers go when they get like 60 million visits a year.

It's like the second biggest portal at Salesforce. And it has a lot of content. It actually has 740,000 pieces of content. And it does a good job. People find what they need. But we always heard two common pieces of frustration. It's too much content. I can't find what I'm looking for when I need it quickly.

It's like the second biggest portal at Salesforce. And it has a lot of content. It actually has 740,000 pieces of content. And it does a good job. People find what they need. But we always heard two common pieces of frustration. It's too much content. I can't find what I'm looking for when I need it quickly.

It's like the second biggest portal at Salesforce. And it has a lot of content. It actually has 740,000 pieces of content. And it does a good job. People find what they need. But we always heard two common pieces of frustration. It's too much content. I can't find what I'm looking for when I need it quickly.

And so that was the opportunity with AgentForce, right, is you can now have this conversational experience, ask it a question, get the answer you want and go back and forth. So I challenged my team. I came back from Dreamforce and I said, let's get this up and running in October. So that was four weeks it took us.

And so that was the opportunity with AgentForce, right, is you can now have this conversational experience, ask it a question, get the answer you want and go back and forth. So I challenged my team. I came back from Dreamforce and I said, let's get this up and running in October. So that was four weeks it took us.

And so that was the opportunity with AgentForce, right, is you can now have this conversational experience, ask it a question, get the answer you want and go back and forth. So I challenged my team. I came back from Dreamforce and I said, let's get this up and running in October. So that was four weeks it took us.

And that shows how easy this product is, because if you think about Salesforce, right, it's a massive B2B enterprise, hundreds of products. You know, it's complicated. And we launched on October the 11th. So it was just over, I think we were four and a half weeks that we got it up and running and we launched it on our help portal, which was pretty incredible.

And that shows how easy this product is, because if you think about Salesforce, right, it's a massive B2B enterprise, hundreds of products. You know, it's complicated. And we launched on October the 11th. So it was just over, I think we were four and a half weeks that we got it up and running and we launched it on our help portal, which was pretty incredible.