Bill Eddy

And people say they really remember that because you can use that with anybody, anywhere, even with your kids. Genuine respect, right? You're not puffing them up. This all has to be honest.

And people say they really remember that because you can use that with anybody, anywhere, even with your kids. Genuine respect, right? You're not puffing them up. This all has to be honest.

And people say they really remember that because you can use that with anybody, anywhere, even with your kids. Genuine respect, right? You're not puffing them up. This all has to be honest.

Yes. Think about that. Now, if you don't respect them and you don't have empathy for them, tell them you'll pay attention and listen. And often you'll start developing some empathy or respect for them. But you can always pay attention and listen. So that's connecting. The second area, and these aren't exactly steps, but these are four areas high conflict people have difficulty.

Yes. Think about that. Now, if you don't respect them and you don't have empathy for them, tell them you'll pay attention and listen. And often you'll start developing some empathy or respect for them. But you can always pay attention and listen. So that's connecting. The second area, and these aren't exactly steps, but these are four areas high conflict people have difficulty.

Yes. Think about that. Now, if you don't respect them and you don't have empathy for them, tell them you'll pay attention and listen. And often you'll start developing some empathy or respect for them. But you can always pay attention and listen. So that's connecting. The second area, and these aren't exactly steps, but these are four areas high conflict people have difficulty.

The second is emotions kind of cloud their thinking, so we want to help them think. So you want to move to analyzing. Give them a way to think. So you're kind of calming the emotions and now you're saying, let's think about this. So present problems as a choice. You know, you could do this now or do this tomorrow. Or here's the options I see. There's three ways you could approach this problem.

The second is emotions kind of cloud their thinking, so we want to help them think. So you want to move to analyzing. Give them a way to think. So you're kind of calming the emotions and now you're saying, let's think about this. So present problems as a choice. You know, you could do this now or do this tomorrow. Or here's the options I see. There's three ways you could approach this problem.

The second is emotions kind of cloud their thinking, so we want to help them think. So you want to move to analyzing. Give them a way to think. So you're kind of calming the emotions and now you're saying, let's think about this. So present problems as a choice. You know, you could do this now or do this tomorrow. Or here's the options I see. There's three ways you could approach this problem.

So you're getting people thinking about the problem rather than reacting. And when you give a choice, it kind of forces them into logical problem solving. So one way you can do this is, especially if you have a professional relationship, like employer-employee, therapist, client, stuff like that, is have them write a list.

So you're getting people thinking about the problem rather than reacting. And when you give a choice, it kind of forces them into logical problem solving. So one way you can do this is, especially if you have a professional relationship, like employer-employee, therapist, client, stuff like that, is have them write a list.

So you're getting people thinking about the problem rather than reacting. And when you give a choice, it kind of forces them into logical problem solving. So one way you can do this is, especially if you have a professional relationship, like employer-employee, therapist, client, stuff like that, is have them write a list.

They're talking, they're saying, this is wrong, and that's wrong, and that's wrong. You say, whoa, whoa, whoa. Write a list of these problems so I get a clearer picture. When you write a list, you calm down. And I've had this over and over again. Angry people, when they're writing a list, calm down. They start thinking about it. I've done this with a doctor once.

They're talking, they're saying, this is wrong, and that's wrong, and that's wrong. You say, whoa, whoa, whoa. Write a list of these problems so I get a clearer picture. When you write a list, you calm down. And I've had this over and over again. Angry people, when they're writing a list, calm down. They start thinking about it. I've done this with a doctor once.

They're talking, they're saying, this is wrong, and that's wrong, and that's wrong. You say, whoa, whoa, whoa. Write a list of these problems so I get a clearer picture. When you write a list, you calm down. And I've had this over and over again. Angry people, when they're writing a list, calm down. They start thinking about it. I've done this with a doctor once.

He was having trouble with the nurses. And it was like they're doing everything wrong. All right, write a list of all the things they're doing wrong. And pretty soon, you start thinking, you know, there's this other thing they do, but it's not so bad, actually. And I want them to do this on the left-hand side of the page.

He was having trouble with the nurses. And it was like they're doing everything wrong. All right, write a list of all the things they're doing wrong. And pretty soon, you start thinking, you know, there's this other thing they do, but it's not so bad, actually. And I want them to do this on the left-hand side of the page.

He was having trouble with the nurses. And it was like they're doing everything wrong. All right, write a list of all the things they're doing wrong. And pretty soon, you start thinking, you know, there's this other thing they do, but it's not so bad, actually. And I want them to do this on the left-hand side of the page.

Because on the right-hand page side, we're going to start looking at what are possible solutions. And you really calm people down. I've done this as a media. I've had both people, okay, I want you to write two lists. like business partners. Now say you're trying to decide whether to split up or keep the business partnership.

Because on the right-hand page side, we're going to start looking at what are possible solutions. And you really calm people down. I've done this as a media. I've had both people, okay, I want you to write two lists. like business partners. Now say you're trying to decide whether to split up or keep the business partnership.