Bill Eddy

And most important to us is our customers. We're totally dedicated to you. This is never going to happen again. We've done everything to blah, blah, blah, blah, blah. So they bounced right back. And in my mind, 90-second video? Didn't do a 20-minute explanation of how we do this. Just a 90-second video. Head of the company put it out there, bounced right back.

And most important to us is our customers. We're totally dedicated to you. This is never going to happen again. We've done everything to blah, blah, blah, blah, blah. So they bounced right back. And in my mind, 90-second video? Didn't do a 20-minute explanation of how we do this. Just a 90-second video. Head of the company put it out there, bounced right back.

And most important to us is our customers. We're totally dedicated to you. This is never going to happen again. We've done everything to blah, blah, blah, blah, blah. So they bounced right back. And in my mind, 90-second video? Didn't do a 20-minute explanation of how we do this. Just a 90-second video. Head of the company put it out there, bounced right back.

And to me, that was a BIF response, even though we never heard of it. Brief, informative, friendly, and firm.

And to me, that was a BIF response, even though we never heard of it. Brief, informative, friendly, and firm.

And to me, that was a BIF response, even though we never heard of it. Brief, informative, friendly, and firm.

What's S? The S is setting limits. And this may be the most important with high conflict people because they, one of their biggest problems is they don't stop themselves. They keep going in areas where most people stop themselves. They keep talking, they talk a lot, they create a problem and keep creating the problem. They don't stop. And so people around them have to stop them.

What's S? The S is setting limits. And this may be the most important with high conflict people because they, one of their biggest problems is they don't stop themselves. They keep going in areas where most people stop themselves. They keep talking, they talk a lot, they create a problem and keep creating the problem. They don't stop. And so people around them have to stop them.

What's S? The S is setting limits. And this may be the most important with high conflict people because they, one of their biggest problems is they don't stop themselves. They keep going in areas where most people stop themselves. They keep talking, they talk a lot, they create a problem and keep creating the problem. They don't stop. And so people around them have to stop them.

And we're not used to stopping other people's behavior. Most people manage themselves. And part of writing my books is I believe today that we have more high conflict behavior and everyone needs to learn skills to set limits on bullies, on high conflict people's behavior. It's all about behavior. They're not bad people, but they don't have the self-restraint. So setting limits and key things here.

And we're not used to stopping other people's behavior. Most people manage themselves. And part of writing my books is I believe today that we have more high conflict behavior and everyone needs to learn skills to set limits on bullies, on high conflict people's behavior. It's all about behavior. They're not bad people, but they don't have the self-restraint. So setting limits and key things here.

And we're not used to stopping other people's behavior. Most people manage themselves. And part of writing my books is I believe today that we have more high conflict behavior and everyone needs to learn skills to set limits on bullies, on high conflict people's behavior. It's all about behavior. They're not bad people, but they don't have the self-restraint. So setting limits and key things here.

Don't blame them. Don't blame yourself. Say there's a policy, there's a rule, there's a law. How it looks to people is do this instead of doing that. So that behavior. And if you keep doing that behavior, here's what the consequence is. So I have a method I call SLIC. So everything I've got initials. You've got a lot of acronyms. That's all right. Scientists have acronyms.

Don't blame them. Don't blame yourself. Say there's a policy, there's a rule, there's a law. How it looks to people is do this instead of doing that. So that behavior. And if you keep doing that behavior, here's what the consequence is. So I have a method I call SLIC. So everything I've got initials. You've got a lot of acronyms. That's all right. Scientists have acronyms.

Don't blame them. Don't blame yourself. Say there's a policy, there's a rule, there's a law. How it looks to people is do this instead of doing that. So that behavior. And if you keep doing that behavior, here's what the consequence is. So I have a method I call SLIC. So everything I've got initials. You've got a lot of acronyms. That's all right. Scientists have acronyms.

Military science and apparently the LED. High conflict methods. So SLIC is setting limits and imposing consequences. So with high conflict people, you might set the limit. Like you say, you know, I'll give an example as a lawyer. I represented a woman victim of domestic violence. Her ex-husband-to-be didn't have a lawyer. So that means he's allowed to talk to me.

Military science and apparently the LED. High conflict methods. So SLIC is setting limits and imposing consequences. So with high conflict people, you might set the limit. Like you say, you know, I'll give an example as a lawyer. I represented a woman victim of domestic violence. Her ex-husband-to-be didn't have a lawyer. So that means he's allowed to talk to me.

Military science and apparently the LED. High conflict methods. So SLIC is setting limits and imposing consequences. So with high conflict people, you might set the limit. Like you say, you know, I'll give an example as a lawyer. I represented a woman victim of domestic violence. Her ex-husband-to-be didn't have a lawyer. So that means he's allowed to talk to me.

I have to talk to him, negotiate, solve problems. So he calls me up and he says, We've got to solve this problem. You tell that blankety blank blank wife of mine. I said, hold on, you can't talk about my client that way. He said, I'll talk about her any way I want to. She's a blankety blank blank or whatever. So he didn't respect my limit at all.

I have to talk to him, negotiate, solve problems. So he calls me up and he says, We've got to solve this problem. You tell that blankety blank blank wife of mine. I said, hold on, you can't talk about my client that way. He said, I'll talk about her any way I want to. She's a blankety blank blank or whatever. So he didn't respect my limit at all.