Bill McKeon
speaker
224 appearances
1 recordings
1 series
first heard Jun 2021
last heard Jun 2021
Bill McKeon’s voice in public audio — every appearance, attributed to the second.
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Appearances
You've got to be able to walk through
and touch points of all throughout the organization.
And I often think CEOs try to behave like CEOs and think those things are above them and just the opposite.
I think it's the most important thing that a CEO does is touch everyone on the front lines to really kind of understand how they see the world, how they see the culture of the company and really building up from that base, because that's when you really learn about the business.
And I find too often CEOs put too many layers between them and the front lines of delivering a service or a product, and they lose really the beauty of the organization.
And so that's my advice to CEOs is de-layer as much as you possibly can get as close to the front lines of business and make sure the people there on those front lines are treated as well as any other person in an executive suite.
And they will know a culture.
You can't fake it.
It's not something that you put on the wall in a coffee room.
It's what you live every day.
And so how you conduct yourself and how you treat people that would consider themselves on the lowest levels are certainly not the lowest level of importance.
They should be almost in an inverse relationship to those people on the front lines.
And that's where you build a culture.
And it's got to be something that's inclusive of all people in the company.
And it takes time.
And it also means people that are not part of that culture that pride themselves on getting on top of one another by stepping across people and not through teamwork.
It's just as important as removing those people from the organization.
So it comes down to the culture and how to build a great company.
If you don't have a great culture, that company will never perform admirably.
Yeah, it was an interesting time in history.
Showing 101–120 of 224 · page 6 of 12
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