Bob Wachter

And for doctors, it's like, oh, my goodness, I don't need to retire next year.

This time, in part because we've screwed up digital transformation in health care so many times, I think everybody's coming in with their eyes open.

And a little bit more strategic, you don't threaten the doctor saying we're going to take over your job.

You are the doctor's friend.

You're going to make their lives easier and better.

And you're not going to do anything that if stuff goes wrong, you're going to kill somebody.

That is a digital scribe.

That is reviewing the chart for me.

That is helping me create my bill.

That is helping a patient schedule an appointment.

It's all that kind of low-hanging fruit.

So does that mean that you, when you're seeing patients in the hospital now, will take a chart and feed it through your favorite AI agent and ask for a summary and walk into a room much more prepared?

Yes, but not my favorite AI agent because one thing we can't do and shouldn't do is take your medical record and stick it into a public version of ChatGPT.

Fair enough.

So what version do you use?

We use – we're now about to – at UCSF, we have a partnership with ChatGPT, so we have a version that's inside our firewall.

It's actually within my electronic health record.

I take a look at your record and I see it's longer than I have time for and I click a little button and it will summarize a 600-page document in 30 seconds the way it will summarize a 600-page book in 30 seconds.

Give me an example of how that has worked out for you so far.

It just makes my life easier.