Boris Valkov

And I also wanted to work with the best people in the world.

So I really, really liked, was obsessed with the US and I come to the United States about 10 years ago.

And yeah, so I spent a few years at VMware.

working on large-scale systems for the Fortune 500 companies.

And then I joined Facebook, or Meta AI, where I led the PyTorch security team.

And PyTorch is the leading AI framework behind breakthroughs like the Tesla Autopilot and ChartGPT by OpenAI.

And while I was at Meta, I realized that

AI is moving, is about to unlock and unprecedented capabilities in the software stack.

And that was the moment where I was excited and I started LACE with Stan, my co-founder.

And the goal was not just to start a company.

The goal was to bring the best technologies from the top five companies to the rest of the world and to not just start a company for the sake of starting a company, but to affect the entire

industry in vertical and we got very excited about home services and that's how we started.

Yeah, so when we started first, we wanted to solve the biggest problem first.

So we talked to the first customer and they told us about the call center and the efficiency in the call center.

But then we talked to more companies and we realized that 90% of the revenue

today in the call center is handled with phone calls by the people, by the CSRs.

And this is why we've built our flagship product coaching and AI analysis to handle the 90% of the problem in the call center, which is the biggest chunk of revenue.

But when we built that, then to your point, customers came back and said, hey, that's the first time ever I have full control in my call center.

But then

They said, how about after hours and weekends?