Boris Valkov

And from there, I started thinking, we work in this software company, I started thinking, how can I impact the maximum amount of people? And that was just a passion of mine, kind of build software, now I have a new skill, build a software that impacts the maximum amount of people.

And then in Bulgaria, there weren't too many examples of startup companies that have reached really the level of like impacting the maximum amount of people that I was imagining to do But I knew about Google, Microsoft and Microsystems and the other companies.

And then in Bulgaria, there weren't too many examples of startup companies that have reached really the level of like impacting the maximum amount of people that I was imagining to do But I knew about Google, Microsoft and Microsystems and the other companies.

So from that perspective, I just thought, OK, I need to come to the United States and start a company and help as many people as I can with software. And that's kind of how we started the whole kind of a journey. I applied to 20 U.S. companies and I didn't get any responses. So I took a longer path.

So from that perspective, I just thought, OK, I need to come to the United States and start a company and help as many people as I can with software. And that's kind of how we started the whole kind of a journey. I applied to 20 U.S. companies and I didn't get any responses. So I took a longer path.

So I'm like, OK, the next idea will be I join the only company I knew that has a headquarters in the United States called VMware. I worked very hard, harder than anyone else. And then I got to a point where they offered me to be the first transfer to the United States headquarters out of 1,000 people office. And that's kind of how I came to the United States.

So I'm like, OK, the next idea will be I join the only company I knew that has a headquarters in the United States called VMware. I worked very hard, harder than anyone else. And then I got to a point where they offered me to be the first transfer to the United States headquarters out of 1,000 people office. And that's kind of how I came to the United States.

And that was kind of a mission accomplished stage one. And then I worked a couple of years for VMware, then Facebook. It was amazing, as you mentioned, like we're one of the best people in the world. And then at Facebook AI, we're actually working on one of the best AI software that you can imagine in the world with one of the best people, PhD researchers, AI engineers, etc.

And that was kind of a mission accomplished stage one. And then I worked a couple of years for VMware, then Facebook. It was amazing, as you mentioned, like we're one of the best people in the world. And then at Facebook AI, we're actually working on one of the best AI software that you can imagine in the world with one of the best people, PhD researchers, AI engineers, etc.

And then this is where I realized that AI reached an inflection point where it's going to be the biggest shift in technology that we've ever seen. And if you think about the revolutions we had the

And then this is where I realized that AI reached an inflection point where it's going to be the biggest shift in technology that we've ever seen. And if you think about the revolutions we had the

industrial revolution in 1760s we had the digital revolution in 1950 and then we have the ai actual revolution starting a few years ago so i just wanted to i left facebook my co-founder stan was also kind of looking and we started together uh this company and we just wanted to bring the best technologies from the top five companies that usually have access to the rest of the world we got super excited about the home services space and that's kind of how we started lace

industrial revolution in 1760s we had the digital revolution in 1950 and then we have the ai actual revolution starting a few years ago so i just wanted to i left facebook my co-founder stan was also kind of looking and we started together uh this company and we just wanted to bring the best technologies from the top five companies that usually have access to the rest of the world we got super excited about the home services space and that's kind of how we started lace

The idea was pretty much help the call center in the home services space to be much more efficient. And there's something very special about the call center in the home services space. And that's why we chose this vertical.

The idea was pretty much help the call center in the home services space to be much more efficient. And there's something very special about the call center in the home services space. And that's why we chose this vertical.

Absolutely. So average ticket size in those two micro verticals are very different. And then the other thing is that the home services, home improvement call center, there's something special about it, which is it's very different from the bank call center, from the kind of the hospital, the airlines, the other ones. This call center, 90% of the revenue

Absolutely. So average ticket size in those two micro verticals are very different. And then the other thing is that the home services, home improvement call center, there's something special about it, which is it's very different from the bank call center, from the kind of the hospital, the airlines, the other ones. This call center, 90% of the revenue

comes from the call center in this business. Where in the banks and the other ones, it's mostly support. So it's not how you're calling to kind of fix your banking account or kind of change your airline tickets. It's a cost cutting exercise. And here the volume is massive and the average ticket size is massive. So it's an amazing opportunity. And then at the same time, it was a black box.

comes from the call center in this business. Where in the banks and the other ones, it's mostly support. So it's not how you're calling to kind of fix your banking account or kind of change your airline tickets. It's a cost cutting exercise. And here the volume is massive and the average ticket size is massive. So it's an amazing opportunity. And then at the same time, it was a black box.

When we talked to one of the first customers, they came to us and they mentioned, hey guys, we have 20,000 calls per month. 90% of our revenue comes from those phone calls. We want to improve the booking rate, and we don't know how because there's no action that you can take. So the head of call center will be listening to five to 10 calls per day, and that's less than 1% of the calls.