Boris Valkov

And the other thing is that all the opportunities and automations that you create afterwards, like these workflows that you can create after the call center, This is everything can be connected together with the other systems that can be doing the rehash and the other system that can kind of reaching out and all those kind of things. So this whole thing can be connected in one system.

Of course, you can start small and you can fix one thing at a time. But eventually, as you're becoming sophisticated call center, as you guys are one of the most sophisticated call center we've seen in the industry in the United States, as you're getting to that level, then you start connecting systems.

Of course, you can start small and you can fix one thing at a time. But eventually, as you're becoming sophisticated call center, as you guys are one of the most sophisticated call center we've seen in the industry in the United States, as you're getting to that level, then you start connecting systems.

You kind of start working these small details and then it's pretty much very hard to catch up with that.

You kind of start working these small details and then it's pretty much very hard to catch up with that.

Yeah, so you have these four tiers, four tiers of the funnel. It's marketing, the call center, sales, and the service. So the call center is the one where if you don't go through this part of the business, then it doesn't matter how good of a salespeople you have, but you're never going to have the chance to go to a customer and kind of present the company.

Yeah, so you have these four tiers, four tiers of the funnel. It's marketing, the call center, sales, and the service. So the call center is the one where if you don't go through this part of the business, then it doesn't matter how good of a salespeople you have, but you're never going to have the chance to go to a customer and kind of present the company.

So from a call center perspective, it's the first time we have actual communication person to person where the customer calls the CSR and you're able to explain your business with that. So from that perspective, yes, that's one of the major parts in the funnel where you start from the marketing, but then the next one in the funnel is the call center.

So from a call center perspective, it's the first time we have actual communication person to person where the customer calls the CSR and you're able to explain your business with that. So from that perspective, yes, that's one of the major parts in the funnel where you start from the marketing, but then the next one in the funnel is the call center.

which enables and opens the funnel for the sales and everything else that I have in the business. So this is where, yes. So we just wanted to focus on this part first, make sure that it's very, very clear. It's very, very advanced. And AI helps here a lot because what AI is really good at is scale and understanding of what's going on in the conversation.

which enables and opens the funnel for the sales and everything else that I have in the business. So this is where, yes. So we just wanted to focus on this part first, make sure that it's very, very clear. It's very, very advanced. And AI helps here a lot because what AI is really good at is scale and understanding of what's going on in the conversation.

It's like catching things, all the playbooks and all the best practices and all the objections and all of that AI is so good. It's so much better than a person. And it's also at scale. It's like all the calls.

It's like catching things, all the playbooks and all the best practices and all the objections and all of that AI is so good. It's so much better than a person. And it's also at scale. It's like all the calls.

So the good part about that is that if you're a call center manager, instead of listening to phone calls and kind of, you can still listen to phone calls, but instead of listening, you can go and do this kind of a virtual ride along thing in the call center. You can listen to 1000 calls for less than a Because essentially you'll focus only on the one that matters.

So the good part about that is that if you're a call center manager, instead of listening to phone calls and kind of, you can still listen to phone calls, but instead of listening, you can go and do this kind of a virtual ride along thing in the call center. You can listen to 1000 calls for less than a Because essentially you'll focus only on the one that matters.

And then you can process a thousand calls per minute. And then what's your performance as a call center manager compared to any other call center manager you have out there? That's one. Then from a CSR perspective, so we usually by default grant access to everyone to be able to see the rest of the

And then you can process a thousand calls per minute. And then what's your performance as a call center manager compared to any other call center manager you have out there? That's one. Then from a CSR perspective, so we usually by default grant access to everyone to be able to see the rest of the

So now you have this kind of self-coaching opportunity as well, in addition to your manager, where you were struggling with something, the software will show you very clearly what you're struggling with, and you can go and see how are your best peers doing it. It essentially means you can listen in practice, in your company, in your environment, how to do it. And that's so powerful to coach.

So now you have this kind of self-coaching opportunity as well, in addition to your manager, where you were struggling with something, the software will show you very clearly what you're struggling with, and you can go and see how are your best peers doing it. It essentially means you can listen in practice, in your company, in your environment, how to do it. And that's so powerful to coach.

Yes. So we are the leading call center revenue platform in the home services, home remodeling space. We will be leading the charge for a very long time. We will be on the top in every innovation that happens in this space. And we'll guarantee our customers that they'll always get the best technology, the newest technologies. They'll always be the fastest and the best. So