Boris Valkov

Yes. So we are the leading call center revenue platform in the home services, home remodeling space. We will be leading the charge for a very long time. We will be on the top in every innovation that happens in this space. And we'll guarantee our customers that they'll always get the best technology, the newest technologies. They'll always be the fastest and the best. So

What is coming is you're going to have all those features we're discussing. They're going to be better. They're going to be faster. They're going to be much deeper to the point where it will be, I don't know what to do. Everything is clear. I just need to take the action. Right now, you need to double check a few things, but still it's super clear the action.

What is coming is you're going to have all those features we're discussing. They're going to be better. They're going to be faster. They're going to be much deeper to the point where it will be, I don't know what to do. Everything is clear. I just need to take the action. Right now, you need to double check a few things, but still it's super clear the action.

So it's going to be to the point where you just need to do that and then you'll be better until you get to the point where, yes, the innovation will get to a point where self-driving cars will come. But as I mentioned, it's going to take years. And of course, this will be a transition process where, yeah, it will be.

So it's going to be to the point where you just need to do that and then you'll be better until you get to the point where, yes, the innovation will get to a point where self-driving cars will come. But as I mentioned, it's going to take years. And of course, this will be a transition process where, yeah, it will be.

Yes. Yeah. So what we do is with Laces, we automatically clean

Yes. Yeah. So what we do is with Laces, we automatically clean

show you everything that you need to know here of course yeah some of those prompting things that you can do and kind of just ask questions this is it will come and this is very easy to do so we can can definitely add those additional helpers but what we're trying to do is we actually know what you need to take action on and we just tell you so for example you come today and we're talking to many many just opens uh

show you everything that you need to know here of course yeah some of those prompting things that you can do and kind of just ask questions this is it will come and this is very easy to do so we can can definitely add those additional helpers but what we're trying to do is we actually know what you need to take action on and we just tell you so for example you come today and we're talking to many many just opens uh

and you know what to do today is essentially, so this is your booking rate, your goal is to increase, these are the top things that you need to focus on today, and this is how you do it.

and you know what to do today is essentially, so this is your booking rate, your goal is to increase, these are the top things that you need to focus on today, and this is how you do it.

And then yes, prompting is one of the things that you can ask follow-up questions, but also you can go and see immediately because our goal is here to pretty much tell you everything that you want to know automatically, immediately. And then you have also these automations where kind of the workflows and the notifications are all that happens. For example, if you miss something,

And then yes, prompting is one of the things that you can ask follow-up questions, but also you can go and see immediately because our goal is here to pretty much tell you everything that you want to know automatically, immediately. And then you have also these automations where kind of the workflows and the notifications are all that happens. For example, if you miss something,

a high value call, that's going to be like a 10, 20, 30, $40,000. You're going to immediately get notified so they can recover this immediately with the best salesperson, all those kinds of things. So all this innovation to make you extremely, extremely good, your team is coming. It's going to be pushing the boundary to the point where there's not going to be guessing work.

a high value call, that's going to be like a 10, 20, 30, $40,000. You're going to immediately get notified so they can recover this immediately with the best salesperson, all those kinds of things. So all this innovation to make you extremely, extremely good, your team is coming. It's going to be pushing the boundary to the point where there's not going to be guessing work.

You know immediately what's coming.

You know immediately what's coming.

Like, how do they compete? Yes. So if you're small, you start with things that don't scale. Usually you're trying to kind of improve things as they go. But I think the way for you to become really, really sophisticated and be able to overcome and beat the competition is just to embrace technology because that's such an unfair competitive advantage. Of course, like coming from a technology company,

Like, how do they compete? Yes. So if you're small, you start with things that don't scale. Usually you're trying to kind of improve things as they go. But I think the way for you to become really, really sophisticated and be able to overcome and beat the competition is just to embrace technology because that's such an unfair competitive advantage. Of course, like coming from a technology company,

I'm biased, but that's one of the ways for a small company to be able to catch up. That's the fastest way because what's the other one? The other way is just to go to these slow processes over time and companies have accumulated knowledge over decades of how to do things properly.