Brad Jacobs

One of them I mentioned is Louis DeJoy.

One of the people is now the Postmaster General of the United States.

And I got to know Louis pretty well because I bought his company and he was on my board of directors for a while before he went into government service.

And what I learned from Louis was laser focus on the things that matter and avoid distractions.

He would say that over and over again.

So let's, oh, that's a distraction.

When he was running a meeting, there was an agenda and it was something that came in that was just not helpful to what we're trying to achieve.

He would say, no, let's refocus.

Let's stay focused on the points.

And when he was running a warehouse, he would have everybody focused on the KPIs, the key performance indicators, the metrics, the measurements of success that mattered.

and just kept coming down to that.

And I watched him, how he would run the business.

He had these video conferences with all the managers at the different warehouses, and he got into great detail of what they were doing.

And he would always bring the conversation back to the 10 or so KPIs.

How are we doing on this?

How are we doing on this per hour?

How are we doing on this number?

How are we doing on this productivity?

How are we doing on employee engagement?

How are we doing on customer satisfaction?