Brandon Marshall
š¤ SpeakerAppearances Over Time
Podcast Appearances
Is it marketing?
You know what I'm saying?
Is it service?
Are we lacking on that?
Is it just because of tourism down?
Like, okay, what can we do?
All right, now let's implement X, Y, Z. You know what, let's do, it's football season, let's do specials.
You know what I'm saying?
Let's do specials, right?
And I think what people are really seeking now is experience.
You know, people want to go somewhere and have a good experience, right?
Yes, food is part of the experience.
So that is a given.
But the service, you know, the atmosphere, the music.
And I always say this, you know, you may forget, you know, how or you may forget what somebody said to you.
But you'll never forget how somebody made you feel.
Or you'll never forget how something made you feel.
And if something makes you have a positive feeling, you won't forget that and you are more likely to return.
So I'm big on how we make people, how we leave our guests feeling
You know what I'm saying?