Brian Chesky

But the answer to your question, I had a couple new employees.

One of our new team members is a guy named Ahmed who is the CTO of Airbnb Now.

He led the Lama models at Meta.

And one of the comments he made to me was, he said,

Wow, yeah, Airbnb is so much more than the app.

And in fact, the app that you see is like 20% of Airbnb.

We have typically four or five million people staying in an Airbnb every night in more than 100 countries around the world.

So there's a lot more to do around payments, around customer service, adjudicating everything.

We have a $3 million guarantee against theft or property damage for a million homes a night.

That's $3 trillion.

There's just so many types of things around managing five and a million hosts.

We have a host app.

So there's a lot of things that are beyond the guest app.

I actually think the guest app would be pretty easy to copy.

And I think in an age of AI, you can make a better app than ours.

And we want to make that app before anyone else does.

And we want to be agentic.

But I think the key is most of Airbnb is not the app that you use.

It's mostly the offline experience.

It's the operation.