Brian Chesky

The future are agents, but I don't think they're going to be text forward.

I think they're going to be really rich user interface.

And so I think the current chatbot paradigm, what you're describing, it can do it.

I just don't think it's the best way to do what you just described.

I think there's a much more immersive way to do that.

I really appreciate them picking on someone else for once.

Yeah, no, absolutely.

Actually, when Chachapiti launched the third-party apps, their stock probably went down like 7%.

And by the way, I thought it was a really good idea for them to do third-party apps.

I think it could have been successful, but they would have needed a richer SDK for it to work.

And it would have, like the App Store, Apple's App Store was good for Airbnb, and it was good for every company because they had a really rich user interface.

Maybe this is the point I'm making, that imagine using iMessage on your iPhone to do everything, when in fact, like, every other app has a unique interface.

So what I think is e-commerce, you want a very rich user interface.

It would be agentic.

You can be able to have a conversation with it.

You can talk to it.

I could talk back to it.

But I think the point is it has to be more visual.

I think a text-based interface is for some solutions, and a chatbot that's visual, yeah, that would work.

I'm just saying today's chatbots aren't the right solution.